topic Re: Error 1310 in Sky Stream

Error 1310

0omXLem — Fri, 27 Sep 2024 21:03:13 GMT

I am a new sky stream customer. I received my puck but it is not activate yet as I currently waiting for my TV. I subscribed everything except TNT sports. I am able to watch via sky go few days ago until today I receive error 1310. Kindly advise how can I solve this. Thank you.

Re: Error 1310

Stephen+Mourton — Fri, 27 Sep 2024 23:19:58 GMT

@0omXLem Hi, are you by any chance a previous Sky customer? If so and you are trying to use your old login details that may be the problem. For Stream you need to remove your old details and then re do them.

Re: Error 1310

0omXLem — Fri, 27 Sep 2024 23:38:59 GMT

Hi, I am completely new to sky. I'm not sure what went wrong because I could watch all my subscription yesterday.

Re: Error 1310

GD1 — Sat, 28 Sep 2024 07:37:34 GMT

@0omXLem Have you unplugged the puck for a minute then plugged it back in?

Re: Error 1310

0omXLem — Sat, 28 Sep 2024 08:02:33 GMT

I don't have a tv at the moment and I did not plug and play the puck yet.