topic Where is my account? in Sky Stream

Where is my account?

FizzyG — Mon, 23 Sep 2024 17:21:30 GMT

Hi!

I heard about the troubles with Sky Glass and Stream. That explained my problems so I used the online guidance to reset my Stream Puck.

That worked right up to the point where I tried to link my account and the screen said that I had no products.

The website won't let me enter the number on screen as I have no products.

I pay for Sky sports too and Sky have been taking my money every month for nearly a year so what is going on??

I have no TV at the moment but paying a fortune every month!

Re: Where is my account?

Jporch316 — Mon, 23 Sep 2024 19:34:30 GMT

@FizzyG wrote:
Hi!
I heard about the troubles with Sky Glass and Stream. That explained my problems so I used the online guidance to reset my Stream Puck.
That worked right up to the point where I tried to link my account and the screen said that I had no products.
The website won't let me enter the number on screen as I have no products.
I pay for Sky sports too and Sky have been taking my money every month for nearly a year so what is going on??
I have no TV at the moment but paying a fortune every month!

You must use the email address you used to purchase sky stream to login to the activation page.

Re: Where is my account?

Shyness — Tue, 24 Sep 2024 06:07:09 GMT

It won't let me as soon as I get to postcode on my account it says there a error

Re: Where is my account?

Izzy66 — Tue, 24 Sep 2024 10:37:27 GMT

Thank you so much for your help.

I had managed to use an old email address to set up the original account.

Eejit!!

All sorted now. Cheers!