topic Re: Call to upgrade message on Sky Stream in Sky Stream

Call to upgrade message on Sky Stream

Muham49182 — Mon, 23 Sep 2024 12:30:26 GMT

Hi all

So I was one of the people affected by the Sky Stream issues recently, I've done the hard reset of the Sky Stream box but now it's coming up with a message 'To watch this channel, you need to upgrade your susbcription'

This is on Sky Sports 401 which I've always been able to watch without issue. It's on every channel. I've checked my My Sky account and everything is subscribed to, nothing has been cancelled, turned off and on, factory reset and still get this message.

Anyone else having this issue?

Thanks

Re: Call to upgrade message on Sky Stream

MarkGoldsmith — Mon, 23 Sep 2024 14:18:15 GMT

@Muham49182 I've escalated this to the Sky Messaging team to see if they can help. They should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Re: Call to upgrade message on Sky Stream

Mr+Flibbles+86 — Mon, 23 Sep 2024 16:13:06 GMT

Thanks for escalating this. We’ve sent an invite to @Muham49182 to chat.

Re: Call to upgrade message on Sky Stream

Kdoodle — Mon, 23 Sep 2024 16:15:09 GMT

Rest instructions completed and I. The screen = link to your account and the the sky symbol and and tv input symbol?

wont do anything