https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/4761463#M34372 <P>Finally got my Sky Puck going 48 hours after discovering the problem. I made two calls to Sky , having &nbsp;waited an hour for each to be answered. The first sky person &nbsp;told me where I was going wrong on my reset. However I could not get past the PIN page on set up, another error was occurring. I called again and the second person tried to help but she was having trouble convincing me it would be sorted. After several attempts and hours continually re booting , the PIN screen changed slightly and it worked. All good now but Sky don't make it easy, I am tech friendly but errors of this kind are so frustrating. Sky need to be more helpful need train the call handlers to know what they are talking about. I dreaded hanging on another hour to be answered.&nbsp;@@David Bagnall</P> Sat, 21 Sep 2024 19:33:00 GMT dave123432 2024-09-21T19:33:00Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/4761463#M34372 <P>Finally got my Sky Puck going 48 hours after discovering the problem. I made two calls to Sky , having &nbsp;waited an hour for each to be answered. The first sky person &nbsp;told me where I was going wrong on my reset. However I could not get past the PIN page on set up, another error was occurring. I called again and the second person tried to help but she was having trouble convincing me it would be sorted. After several attempts and hours continually re booting , the PIN screen changed slightly and it worked. All good now but Sky don't make it easy, I am tech friendly but errors of this kind are so frustrating. Sky need to be more helpful need train the call handlers to know what they are talking about. I dreaded hanging on another hour to be answered.&nbsp;@@David Bagnall</P> Sat, 21 Sep 2024 19:33:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/4761463#M34372 dave123432 2024-09-21T19:33:00Z