topic Re: sky.com/activate problem in Sky Stream

sky.com/activate problem

Jubyju — Sat, 21 Sep 2024 08:54:20 GMT

I'm trying to link my account to my Sky Stream puck but when I go to https://sky.com/activate to enter the code I keep getting the message "Oops there has been a problem" and says call a Sky expert (I'm on hold... for...ever? !)

Re: sky.com/activate problem

GD1 — Sat, 21 Sep 2024 08:56:18 GMT

@Jubyju Have you logged into your Sky account before using that link?

If not do that, if it still doesn't work use incognito/private mode on your browser

Re: sky.com/activate problem

Maz47 — Sat, 21 Sep 2024 09:02:26 GMT

Same problem. Have given up. May need to cancel if not resolved.

Re: sky.com/activate problem

Jubyju — Sat, 21 Sep 2024 09:04:35 GMT

Thanks for replying @GD1!

Just logged in in private window (Firefox), went to .../activate but got the same message. 😞

Re: sky.com/activate problem

GD1 — Sat, 21 Sep 2024 09:10:03 GMT

@Jubyju Are you able to try a different browser, or clear your browser cache?

Re: sky.com/activate problem

Jubyju — Sat, 21 Sep 2024 09:15:34 GMT

Been on hold for 45 mins!!! Giving up for now - just as well I've got a Roku streaming device as well!

Re: sky.com/activate problem

Jubyju — Sat, 21 Sep 2024 09:23:53 GMT

@GD1 wrote:
@Jubyju Are you able to try a different browser, or clear your browser cache?

It was initially happening on my mobile using Chrome so I think it might be a Sky issue. Thanks for trying to help @GD1. 🙂

Re: sky.com/activate problem

JohnS6 — Sat, 21 Sep 2024 12:42:26 GMT

Welcome to the club. It's all a joke at our expense and I will be dumping this useless piece of junk at my local rubbish tip.

Re: sky.com/activate problem

vavoomski — Sat, 21 Sep 2024 12:49:00 GMT

I've got the same issue

Re: sky.com/activate problem

lettice — Sat, 21 Sep 2024 13:45:32 GMT

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Or try doing the activating on a 4g or 5g mobile not connected to your home broadband.

Re: sky.com/activate problem

FlashLeeG — Sat, 21 Sep 2024 14:11:27 GMT

Hiya. I've been having the same problem. Got stream yesterday. Tried setting up today and having the same trouble. Tried the number and that put me through to the sky mobile team! The operator said she'd heard there was a technical issue with stream and glass and was going to put me through to stream but I didn't want to sit on hold. Going to try again later. Although she did notice my mobile contract gas lapsed and got me a 20% off new deal. Every cloud!

Re: sky.com/activate problem

Edwy82 — Sat, 21 Sep 2024 15:42:38 GMT

Been having the exact same issue all day - all I get is ooops there's been a problem, call us.
call them and on hold for ages - I've given up.
absolute shambles

Re: sky.com/activate problem

Sally102 — Sat, 21 Sep 2024 15:46:18 GMT

Me too. Shocking customer service

Re: sky.com/activate problem

Sdg73 — Sun, 22 Sep 2024 06:49:36 GMT

Same issue here trying to get my second puck activated. Called them to several times with lengthy wait times. Eventually told it's all linked to the issue they're having with stream devices. Not sure I believe it though. Complaint imminent if it's not resolved soon.

Re: sky.com/activate problem

Exiled-in-HH — Sun, 22 Sep 2024 07:02:03 GMT

@JohnS6 wrote:
Welcome to the club. It's all a joke at our expense and I will be dumping this useless piece of junk at my local rubbish tip.

Not an advisable course of action ... it would result in a charge for not returning Sky's property ... the Puck🤔

A better idea is cancel Sky Stream and access Sky's subscription channels using NOWTV and other channels and ondemand using the Broadcaster's apps😉

Re: sky.com/activate problem

Maz47 — Sun, 22 Sep 2024 13:10:07 GMT

Have now cancelled mine. Spoke to someone who obviously wasn't a tech guy. Told me to go to another browser which i did and same message. Was on phone for over an hour and kept being put on hold. Now gone back to freesat. I have spent too many hours on this problem . Goodbye Sky.

Re: sky.com/activate problem

Leeds2 — Sun, 22 Sep 2024 14:29:07 GMT

This is exactly the same with me and when they answer they put me on hold again been ringing sky since Friday. I am now another sky member who is leaving this is ridiculous. Paid my bill Wednesday and Thursday my TV went off.

Re: sky.com/activate problem

MicroSausage69 — Sun, 22 Sep 2024 15:01:16 GMT

Just googled sky.com/activate and put in the code .... Seems to be working 👍🏽 ,but bloody fuming I missed the boxing 😡

Re: sky.com/activate problem

Ffij — Sun, 22 Sep 2024 15:07:22 GMT

I called them- had to call the cancellation line to get through to a human. Transferred me to the IT humans. Was on hold for 1 hour and 25 minutes for them to tell me there is nothing they can do. And they are working on it.

Re: sky.com/activate problem

Leeds2 — Mon, 23 Sep 2024 08:13:42 GMT

This problem is driving me crazy I can only watch netflix as I have sky puck only my TV has been off since Thursday evening. Every time I phone i get sent to a different department and every time I try signing on to link my account it says oops seems to be a problem and to call an expert. It needs sorting we are all paying customers I was thinking of getting a sky mobile but definitely not after this issue.