topic Re: Stream remote exploding batteries. in Sky Stream

Stream remote exploding batteries.

Muz330 — Sat, 21 Sep 2024 11:29:34 GMT

We've only had Sky Stream for 3 weeks and the batteries supplied with the remote have exploded! I'm reluctant to even try new batteries in this as it seems like a safety hazard!

Anyone had this issue? Assuming it's replaceable under warranty..?

Re: Stream remote exploding batteries.

Pesser — Sat, 21 Sep 2024 11:35:25 GMT

WOW That is scary ! Call up and get a replacement remote.

Re: Stream remote exploding batteries.

Daniel0210 — Sat, 21 Sep 2024 13:18:24 GMT

@Muz330

In view of the obvious safety implications I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Stream remote exploding batteries.

Mr+Flibbles+86 — Sat, 21 Sep 2024 13:47:45 GMT

Thanks for escalating this. We’ve sent an invite to @Muz330 to chat.