topic Re: Subscription cancelled? in Sky Stream

Subscription cancelled?

Berty199 — Sat, 21 Sep 2024 09:16:58 GMT

Having the same issues with Sky Steam as everyone else it appears

Have followed Sky's workaround. All going ok until it came to the 'link your account' step.

I've entered the code several times, using different browsers, but to no avail.

I've now received an email from Sky advising that my subscription has been cancelled with effect from today!

Re: Subscription cancelled?

GD1 — Sat, 21 Sep 2024 09:17:54 GMT

@Berty199 Is the email definatley from Sky? Is there any links provided in the email? does it address you by name?

Re: Subscription cancelled?

Berty199 — Sat, 21 Sep 2024 09:21:01 GMT

Yes it all seems legitimate

Email was sent from Sky.com address

Re: Subscription cancelled?

GD1 — Sat, 21 Sep 2024 09:38:35 GMT

@GD1 wrote:

@Berty199 Is the email definatley from Sky? Is there any links provided in the email? does it address you by name?

Re: Subscription cancelled?

Berty199 — Sat, 21 Sep 2024 09:41:21 GMT

Yes it addresses me by name.

it looks totally legitimate, from a Sky.com address

Re: Subscription cancelled?

GD1 — Sat, 21 Sep 2024 09:44:26 GMT

@Berty199 I would give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Subscription cancelled?

Berty199 — Sat, 21 Sep 2024 09:47:08 GMT

Thanks @GD1

Currently on hold with everybody else I suspect!

Re: Subscription cancelled?

PaulRC1963 — Sat, 21 Sep 2024 09:58:23 GMT

I wouldn't be surprised if Sky has been hacked and that's why they're keeping quiet. Been ppl on Facebook getting emails saying they haven't paid, asking to pay their bill etc when they have a active dd.