topic New Purchase in Sky Stream

New Purchase

RobL2 — Tue, 17 Sep 2024 11:06:54 GMT

I'm trying to purchase Sky products online for the first time but neither payment methods i.e. debit card of IBAN/BIC want to take my money.

My address details are correct and I've cut and paste the IBAN/BIC from my online banking so know these are correct.

Why is making payment so difficult?

Exiled-in-HH — Tue, 17 Sep 2024 11:15:35 GMT

Are they registered to UK or ROI addresses?

RobL2 — Tue, 17 Sep 2024 12:19:42 GMT

I've got a UK bank account and purchasing from Sky Italy website with my italian address

Mark39 — Tue, 17 Sep 2024 12:49:48 GMT

I'm afraid you're on the wrong forum, then. This forum supports Sky in the UK and ROI.

MarkGoldsmith — Tue, 17 Sep 2024 12:52:21 GMT

@RobL2 wrote:
I've got a UK bank account and purchasing from Sky Italy website with my italian address

That's probably the issue then I bet Sky Italy will only support Italian card and bank details.

FYI - This forum is for Sky UK ( and ROI), Sky Italia is separate subsidiary company that will have their own customer services contact details.