topic Re: Home move details not completely updated in Sky Stream

Home move details not completely updated

NickM1 — Tue, 17 Sep 2024 06:00:28 GMT

Hi 👋

I moved house a few months ago, all of my services moved over including WiFi and Sky Stream, and had an engineer visit to install full fibre.

all of my services are working and my new address shows in my details section, but when run the service checker for TV or WiFi is still shows that it is checking the services at my previous address, and my regional TV (like the local news programs etc..) all show for the previous region.

Is there a step in the house move process I have missed or has not been completed properly? How do I get it all updated?

Thanks

Re: Home move details not completely updated

lettice — Tue, 17 Sep 2024 06:25:28 GMT

This often is easily resolved by passing to Sky through the community.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Home move details not completely updated

Mr+Flibbles+86 — Tue, 17 Sep 2024 07:28:03 GMT

Thanks for escalating this. We’ve sent an invite to @NickM1 to chat.