topic Poor service in Sky Stream

Poor service

GregGreenwood — Sun, 08 Sep 2024 10:07:38 GMT

Sky stream is shocking!

I've been waiting to get through to a advisor and been hung up on!

mouths moving don't match the audio.

apps close when on Netflix and Disney and then crash my tv so I can't watch anything for 10 minutes.

internet promise doesn't stand for anything as that's terrible, telling me I've got over 500mbs and can't even watch a video on my phone without it loading!

absolutely fed up with it and the service is shocking. We need a technician out asap!

Re: Poor service

TimmyBGood — Sun, 08 Sep 2024 10:49:51 GMT

@GregGreenwood wrote:

We need a technician out asap!

There is no in-premises technician support for Glass/Stream television.

If you are referring to Sky Broadband provision, it's best to post in that forum.

Re: Poor service

Fothergill1 — Sun, 08 Sep 2024 12:47:07 GMT

@GregGreenwood further to the post from @TimmyBGood depending on the cause you can often resolve the lip sync issue by changing your audio settings to PCM or passthrough.