topic Re: discovry plus keeps saying i need to upgrade in Sky Stream

discovry plus keeps saying i need to upgrade

MK3CORTINA — Fri, 06 Sep 2024 14:12:50 GMT

i have discovery plus on the app but when i try to watch anything it keeps saying i need to upgrade

Re: discovry plus keeps saying i need to upgrade

Exiled-in-HH — Sat, 07 Sep 2024 09:34:45 GMT

Are you sure you successfully completed the Discovery+ registration procedure on the Puck?

Re: discovry plus keeps saying i need to upgrade

MK3CORTINA — Sat, 07 Sep 2024 11:31:18 GMT

Yes. Both logged in using same account. My sky says i am conected but when i clickbon something to watch ut asks for me to upgrade

Re: discovry plus keeps saying i need to upgrade

Fothergill1 — Sat, 07 Sep 2024 11:34:41 GMT

Hi @MK3CORTINA Have you actually registered for Discovery +? If not you should be able to register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV Subscription. If so select Activate subscription.

Also, see the following link:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Good luck 🤞

Re: discovry plus keeps saying i need to upgrade

MK3CORTINA — Sat, 07 Sep 2024 13:19:16 GMT

Do not have discovery plus on the list. And not in shop either

Re: discovry plus keeps saying i need to upgrade

Fothergill1 — Sat, 07 Sep 2024 13:30:38 GMT

@MK3CORTINA would you like me to escalate your post for an online chat with the Community Messaging Team?

Re: discovry plus keeps saying i need to upgrade

MK3CORTINA — Sat, 07 Sep 2024 13:46:47 GMT

Already esculated thanks

Re: discovry plus keeps saying i need to upgrade

Exiled-in-HH — Sat, 07 Sep 2024 14:02:38 GMT

@MK3CORTINA wrote:
Do not have discovery plus on the list. And not in shop either

Was it there when you followed the procedure to register Discovery+ on your Puck?

Re: discovry plus keeps saying i need to upgrade

MK3CORTINA — Sat, 07 Sep 2024 14:47:03 GMT

It used to work then its stopped new box

Re: discovry plus keeps saying i need to upgrade

Exiled-in-HH — Sat, 07 Sep 2024 19:25:36 GMT

Was the old box a Puck?