topic Re: Playlist Manage All in Sky Stream

Playlist Manage All

Stephen+Mourton — Thu, 29 Aug 2024 17:34:02 GMT

Up until yesterday when I went into 'Manage All' in the Playlist I could see a list of all the shows I had selected and was given the option to delete the ones I have watched. In fact a couple of days ago I advised someone on this very forum how to find the Manage All section.

From yesterday however, when I select the Manage All section it says "You haven't added anything to your Playlist yet. However we have three users on our Playlist and we all have several programs selected. Has something changed from yesterday?

Re: Playlist Manage All

lettice — Thu, 29 Aug 2024 18:02:46 GMT

Im currently seeing the same.
I rarely use Manage all, so not sure how long it has been like that.
The rest of my Playlist is all populated fine.

Might be worth trying a restart.
I am in the middle of watching live Tennis, so may do a restart of my pucks later to see if it wakes it up and brings that Manage all back..

Restart of your Sky Stream box;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Playlist Manage All

MarkGoldsmith — Thu, 29 Aug 2024 19:06:14 GMT

Might also be worth checking what software version is on the device that's doing this. I guess it's possible it's a bug in a software release.

Re: Playlist Manage All

lettice — Thu, 29 Aug 2024 19:40:58 GMT

Odd, my Manage all is ok now.

I also went through all the playlist to make sure they were all still linked.

I did not do any kind of reboot.

Re: Playlist Manage All

lettice — Fri, 30 Aug 2024 03:22:04 GMT

Back to broken again.

Manage all reporting as above again.

All my Playlist is populated fine and working as all the US Open cloud recordings have added fine through the night for the many hour cloud recordings.

Re: Playlist Manage All

KevNewMedia — Tue, 03 Sep 2024 07:02:10 GMT

Morning All

Thank you for highlighting this problem, we'll pass it onto our support teams for resolution.

Thanks for tagging us @lettice

I'll mark the thread as answered, so people know what's happening.

EDIT: 3/9/24 this problem is still under investigation, and we'll continue to update the thread as more information becomes available.

Re: Playlist Manage All

Hammers76 — Sat, 31 Aug 2024 08:38:21 GMT

Yeah, same thing has happened to me. Manage All shows nothing but my customised playlists are all populated. Something I've noticed is that the playlist icon that appears next to a series or movie that's been added no longer appears. Is this related maybe?

Re: Playlist Manage All

lettice — Sat, 31 Aug 2024 10:22:35 GMT

@Stephen+Mourton wrote:
Up until yesterday when I went into 'Manage All' in the Playlist I could see a list of all the shows I had selected and was given the option to delete the ones I have watched. In fact a couple of days ago I advised someone on this very forum how to find the Manage All section.
From yesterday however, when I select the Manage All section it says "You haven't added anything to your Playlist yet. However we have three users on our Playlist and we all have several programs selected. Has something changed from yesterday?

Same here with the playlist icon no show.

I expect it is something to do with this.

It is odd you can add something new and it appears in your Manage all for a short time and then disappears like your original ones.

Only good thing it's keeping all the playlist and cloud recordings up to date and working fine.

Re: Playlist Manage All

KevNewMedia — Mon, 02 Sep 2024 08:08:59 GMT

Hi All

Can I ask if this problem impacts personal playlists or the main playlist?

Re: Playlist Manage All

Skull+Treaty — Mon, 02 Sep 2024 08:15:21 GMT

@KevNewMedia wrote:
Hi All

Can I ask if this problem impacts personal playlists or the main playlist?

@KevNewMedia
Happening on the main and personal playlists for me.

Re: Playlist Manage All

lettice — Mon, 02 Sep 2024 08:25:09 GMT

Across all playlists, no playlists 'series link etc' icon is visible.

Re: Playlist Manage All

Stephen+Mourton — Mon, 02 Sep 2024 08:46:28 GMT

@KevNewMedia For me all (We have 3) the personal playlists are there but if I press the main button with 'Playlist' underneath it then it drops to 'Favourites' then drops to 'Manage All' and when I go into that it says "You haven't added anything to Playlist yet" etc etc. and yet all our personal playlists are fine with everything there.

One thing I have noticed is when I select a program from any of our playlists it has the + sign next to it asking if I want to 'Add series' even though it has already been added along with all the other episodes in the series. However if I select '+Add series' nothing changes I our personal Playlist but that series is then listed if I go back to 'Manage All' I can then delete the series if I have watched it all but I have to do that more or less straight away otherwise at some point after that (I'm not sure how long) it disappears and the "You haven't added anything" etc etc is back but it has gone from my personal Playlist.

I hope that helps?

Re: Playlist Manage All

Hammers76 — Mon, 02 Sep 2024 15:15:09 GMT

Yes, same here exactly that.

Re: Playlist Manage All

Jonathanphillip — Mon, 02 Sep 2024 15:37:43 GMT

That's because you haven't added anything to your play list yet because it's empty I believe or you haven't stored anything yet I take it

Re: Playlist Manage All

Stephen+Mourton — Mon, 02 Sep 2024 16:25:41 GMT

@JonathanphillipI'm not sure who your above comment was meant for but certainly in my case as mentioned in my above post all three of our personal playlists have programs saved.

Re: Playlist Manage All

Elrick52 — Tue, 03 Sep 2024 00:31:44 GMT

Not sure why this is marked as answered because it is not. For nearly a week the manage all list has been empty and there are no playlist markers beside playlist entries as there should be. The playlists are still working but deleting items is not working properly. This is clearly something Sky has done and they need to fix it. And they need to get a move on as it was brought to their attention several days ago.

Re: Playlist Manage All

MarkGoldsmith — Tue, 03 Sep 2024 08:35:59 GMT

@Elrick52 The reason the post has been marked as answer, as marking a post as an answer is the only way to pin a post for a thread. The pinned post will always contain the last update from Sky so its easier for people to see what is going on.

The reason issues like that may take longer to fix is that its not affecting all users. Problems that affect all users are typically easier to replicate, diagnose and fix, however problems that affect only a subset of customers will tend to take longer to fix as Sky first need to investigate what is going on and replicate the issue so they are test potential fixes.

Re: Playlist Manage All

Stephen+Mourton — Tue, 03 Sep 2024 09:16:40 GMT

@MarkGoldsmith I originally raised this issue on this thread (although I am aware other similar threads are on the subject). Since posting and reading the various helpful comments I seem to have discovered that if you select a program to go into your Playlist (we have three individual ones) we select the personal playlist that we want. If however we then go to the main Playlist button and add it to that as well then the programs so far have remained in the 'Manage all' and therefore can be deleted when we have watched them.

It is however not ideal having to save a program twice but appears to be a solution.

Re: Playlist Manage All

lettice — Tue, 03 Sep 2024 10:40:13 GMT

@Stephen+Mourton wrote:

Since posting and reading the various helpful comments I seem to have discovered that if you select a program to go into your Playlist (we have three individual ones) we select the personal playlist that we want. If however we then go to the main Playlist button and add it to that as well then the programs so far have remained in the 'Manage all' and therefore can be deleted when we have watched them.

It is however not ideal having to save a program twice but appears to be a solution.

A temporary fix that works.

Tried that and it's working and keeping Manage all populated ( not removing after a short time) and the correct playlist icon additional group staying also.

Re: Playlist Manage All

KevNewMedia — Tue, 03 Sep 2024 16:02:24 GMT

Hi Everyone

Can you check for me and see if the issue is now resolved please?

EDIT: You may need to restart the equipment or add something to the playlist, for the change to take effect