topic Re: Sky stream and sky glass in Sky Stream

Sky stream and sky glass

Caitlin726 — Tue, 27 Aug 2024 22:13:36 GMT

I recently purchased the sky stream I believe it was but I've just added the sky glass to my account now which is being delivered tomorrow. Just wondering what happens now? Do I send the sky box back as it's all built into the tv? Will it get taken off my bill now and replaced with the sky glass or am I going to be paying for both even though I no longer need the sky box. Thank you

Re: Sky stream and sky glass

Mister_Dalek — Wed, 28 Aug 2024 06:35:43 GMT

@Caitlin726 wrote:
I recently purchased the sky stream I believe it was but I've just added the sky glass to my account now which is being delivered tomorrow. Just wondering what happens now? Do I send the sky box back as it's all built into the tv? Will it get taken off my bill now and replaced with the sky glass or am I going to be paying for both even though I no longer need the sky box. Thank you

You don't purchase Sky Stream, you are loaned a Stream puck for the duration of your streaming TV contract. If you don't want to use it to get the Sky Stream 'experience' on a second TV in your home then you must return it to Sky or they will charge you a non-return fee.
If you want to use it on a second TV you will need to add the Whole Home subscription to your Sky Glass streaming TV package in order for the puck to work.
If you only want to use Sky Glass then once it's activated give Sky a call and they can send you packaging to return the puck.

Re: Sky stream and sky glass

Caitlin726 — Wed, 28 Aug 2024 08:23:40 GMT

So on my app it says I have the sky glass, whole home and sky stream. So that is right? I just plug the sky stream into a different tv not the sky glass? Thank you for you reply

Re: Sky stream and sky glass

Mister_Dalek — Wed, 28 Aug 2024 08:42:15 GMT

@Caitlin726 wrote:
So on my app it says I have the sky glass, whole home and sky stream. So that is right? I just plug the sky stream into a different tv not the sky glass? Thank you for you reply

Correct. Connect the puck to any other TV in your house and you can view your subscription channels on it via the same Sky interface.

The Sky Glass TV has the user interface built in so you don't need to attach anything to it.

Re: Sky stream and sky glass

Caitlin726 — Wed, 28 Aug 2024 08:58:29 GMT

Brilliant, thank you so much for you help!

Re: Sky stream and sky glass

Mister_Dalek — Wed, 28 Aug 2024 09:20:58 GMT

@Caitlin726 wrote:
Brilliant, thank you so much for you help!

No problem. Hope it all works for you.