topic Re: U app freezing stream puck in Sky Stream

U app freezing stream puck

ArgyleLottie — Sun, 25 Aug 2024 21:48:38 GMT

Evening all,

Is anyone else experiencing issues where the U app starts a programme and then completely freezes the puck so it needs rebooting to get it going again?

Tried it on two devices, thought it was the dreaded remote freeze issue but pucks (and remotes) working fine otherwise thankfully.

cheers,

Charlotte

Re: U app freezing stream puck

Mister_Dalek — Sun, 25 Aug 2024 22:10:02 GMT

@ArgyleLottie

I thought the U app launch was delayed? Perhaps this is why...

https://helpforum.sky.com/t5/Sky-TV/U-App-Launching-on-Streaming-TV/ba-p/4693758

Re: U app freezing stream puck

Chrisee — Mon, 26 Aug 2024 07:05:01 GMT

@ArgyleLottie are you using a staff account as if so it should not be discussed here as it is subject to a NDA?

The public launch of the U app is currently held up as pointed probably due to bugs.

Re: U app freezing stream puck

ArgyleLottie — Mon, 26 Aug 2024 07:09:56 GMT

😂No definitely not staff love, I'm just a regular punter who actually is going to cancel the whole lot soon anyway.

Re: U app freezing stream puck

ArgyleLottie — Mon, 26 Aug 2024 07:11:32 GMT

It's weird! Oh well I've gone old school and watching it via the app on my TV.

Re: U app freezing stream puck

Exiled-in-HH — Mon, 26 Aug 2024 07:17:18 GMT

@ArgyleLottie Do you have the NOWTV app on your TV?

Re: U app freezing stream puck

ArgyleLottie — Mon, 26 Aug 2024 07:27:45 GMT

No I've got the U app, I haven't got a NowTV subscription, it's Sky Stream that I'm having trouble with.

Re: U app freezing stream puck

Exiled-in-HH — Mon, 26 Aug 2024 07:32:47 GMT

When you cancel Sky Stream you may be able to move to NOWTV if the app is on your TV😉

Re: U app freezing stream puck

ArgyleLottie — Mon, 26 Aug 2024 08:38:47 GMT

This is our intention - we only really watch Sky Sports and now you can get UHD on NowTV it makes sense to just subscribe to this and get all of the other free stuff via the various apps.

Feels like Sky as a product is becoming less and less relevant now that everything is streamed. I still think there should be a proper record facility on the Stream service as not everything is available to watch later on and is only available at the time of broadcast. I'll close this now as it seems I'm the only one who is having the issue.