topic Re: Picture and sound dropping out on SSMELSHD Channel 922 in Sky Stream

Picture and sound dropping out on SSMELSHD Channel 922

Yorkiecherry — Sat, 24 Aug 2024 18:43:14 GMT

I'm getting fed up with constant picture and sound dropping out

Re: Picture and sound dropping out on SSMELSHD Channel 922

Chrisee — Sun, 25 Aug 2024 06:48:30 GMT

@Yorkiecherry the live sync channel requires a very stable data feed as it reduuces the amount of data cached in the puck. If you hit issues unfortunately you will need to use the standard feed on ch 401

Re: Picture and sound dropping out on SSMELSHD Channel 922

Exiled-in-HH — Sun, 25 Aug 2024 06:57:38 GMT

@Yorkiecherry wrote:
I'm getting fed up with constant picture and sound dropping out

Who is your ISP?

Do you use wifi or ethernet?

What is your router sync speed to the internet?

What is your connection speed to the internet measured using the Netflix Network check?

Re: Picture and sound dropping out on SSMELSHD Channel 922

Yorkiecherry — Sun, 25 Aug 2024 16:46:58 GMT

I use WIFI and I am with EE. Download speeds 375mps. FFTP connection.

Re: Picture and sound dropping out on SSMELSHD Channel 922

Exiled-in-HH — Sun, 25 Aug 2024 18:46:47 GMT

... and the connection speed measured using the Netflix Network check on the Puck?

Re: Picture and sound dropping out on SSMELSHD Channel 922

Yorkiecherry — Mon, 26 Aug 2024 02:42:29 GMT

Connection speed via Netflix is340mps

Re: Picture and sound dropping out on SSMELSHD Channel 922

GD1 — Mon, 26 Aug 2024 06:56:09 GMT

@Yorkiecherry WiFi speed is perfect, which could point to a couple of other things.

On you phone run a WiFi analyser app, see if any neighbouring signals are on the same channel.

Re: Picture and sound dropping out on SSMELSHD Channel 922

Chrisee — Mon, 26 Aug 2024 06:59:10 GMT

@Yorkiecherry you should not be having issues with the Live Sync channels with that network set up so I would suggest you report the issue to Sky. This is quite new technology so is still under test as while Sky staff have been testing the technology for sometime not every wrinkle have been ironed out. I assume the regular SSME channel is working well if so use that fir the time being as Sky are continueing to offer that.

Re: Picture and sound dropping out on SSMELSHD Channel 922

Anonymous — Mon, 26 Aug 2024 10:44:09 GMT

High Speeds don't mean good performance. The most important aspect of your stream performance is low latency. What is the latency on your broadband connection.

Re: Picture and sound dropping out on SSMELSHD Channel 922

Yorkiecherry — Mon, 26 Aug 2024 15:06:55 GMT

How do I check please?

Re: Picture and sound dropping out on SSMELSHD Channel 922

Floydianslip — Mon, 26 Aug 2024 16:14:08 GMT

@Yorkiecherry

download Speedtest.net run a test, it will give speed and latency of your BB connection.

Re: Picture and sound dropping out on SSMELSHD Channel 922

Exiled-in-HH — Tue, 27 Aug 2024 11:40:21 GMT

But not to the Sky Stream servers from a Sky Stream device☹️

Re: Picture and sound dropping out on SSMELSHD Channel 922

Chrisee — Tue, 27 Aug 2024 11:49:48 GMT

@Exiled-in-HH hence the suggestion for the OP to report the issue to Sky as it could be a routing issue which needs checking out.

Re: Picture and sound dropping out on SSMELSHD Channel 922

Exiled-in-HH — Wed, 28 Aug 2024 07:05:39 GMT

Such information should be available on Pucks without using Netflix🤔