topic Re: How do I remove sky whole home from my sky stream in Sky Stream

How do I remove sky whole home from my sky stream

djderby555 — Sun, 25 Aug 2024 09:12:23 GMT

Hi there,

I have recently recieved Sky Stream with whole home and an extra puck. I have changed my mind and dont need the whole home with extra puck. How do I remove them,

Re: How do I remove sky whole home from my sky stream

GD1 — Sun, 25 Aug 2024 09:25:46 GMT

@djderby555 You'll need to call Sky in any case to arrange return of the additional puck and to cancel the Whole Home sub.

Re: How do I remove sky whole home from my sky stream

Exiled-in-HH — Sun, 25 Aug 2024 09:29:00 GMT

Can Whole Home be cancelled online?

Re: How do I remove sky whole home from my sky stream

lettice — Sun, 25 Aug 2024 09:43:56 GMT

@Exiled-in-HH wrote:
Can Whole Home be cancelled online?

It can be done within the MySky app, under Your Products.

You would though have to send your second Sky puck back.

The Mysky app will show you which of your pucks are primary and secondary.

Run the check my services, selecting the Streaming Tv option and it will show the serial number of each puck.

That serial number is shown in your puck settings menu.

You would send the secondary one back.

Re: How do I remove sky whole home from my sky stream

Exiled-in-HH — Sun, 25 Aug 2024 16:31:57 GMT

Good ... just like other options😉