topic Re: Sky stream volume and on/off in Sky Stream

Sky stream volume and on/off

BlakeD — Tue, 20 Aug 2024 18:58:35 GMT

Hello, we've just got sky stream and broadband, can't complain on broadband but the sky remote is so frustrating! The volume doesn't work after many attempts neither does the on/off button. We've reset it, done the 7&9,4&6,1&3 buttons, changed batteries, had a replacement, done all of it with that bit nothing works, it also doesn't seem to want to find out TV which is only about 4 years old. I'm at a loss of what to do, any help would be greatly appreciated. If SKY want to chat as I've been trying for the last few days to get through and not getting any further than the music, that would be fantastic!

Re: Sky stream volume and on/off

mikealanr — Tue, 20 Aug 2024 19:53:43 GMT

Hi @BlakeD

This is a customer helps customer forum. Sky won't reach out to you off the back of a post. However it might be worth letting us know what the make and model of the TV is as someone in the community may have experienced something similar.

MikeAlanR

Re: Sky stream volume and on/off

BlakeD — Sat, 24 Aug 2024 11:44:44 GMT

Thank you @mikealanr the model is an LG webOS TV SM8600PLA I've tried inputting that but it says model not found and when I click 'find it for me' it can't. Any help is greatly appreciated