topic Re: BYE BYE BUT may come back in Sky Stream

BYE BYE BUT may come back

cliff53 — Mon, 19 Aug 2024 18:49:42 GMT

After about 14 days, of trying sky stream , its on its way back.

At minute I get full tv, sky sports and 250mb broadband with v.m. the contract ends on Sept19th. So I thought I would try sky stream before deciding to get rid of v.m. I already asked v.m to take off my tv and phone and just leave me broadband, the price is astronomical for 125mb £54.

So, if I change b.b, to say ee, I will pay 44, then sky 48 on a monthly contract or 40 on long contract, either way its going to be around 80 to 88.

V.m are offering 250mb b.b, full tv, sky sport and weekend calls for £72.

Now, sky stream has issues, lip syncing, black screen, freezing pic, players moving fast on sport, looping adverts when i want to play a prog from the start, all on current hardwired 250mb. So I cannot take the chance to pay hard earned dollars for such a failure. Shame as layout of sky stream is wonderful and when its good, its brilliant. So im in a quandery now, any ideas on good reliable cheaper broadband?

Re: BYE BYE BUT may come back

Exiled-in-HH — Tue, 20 Aug 2024 06:53:22 GMT

Have you checked deals on the comparison sites for your address?

Re: BYE BYE BUT may come back

cliff53 — Wed, 21 Aug 2024 00:12:46 GMT

Yes, not much difference. I can get 125mb with v.m for £54. Then sky entertainment on now tv for 6.99, my freesat box covers the rest. Just sport needed.

V.m peed me off as last week, they offered a deal for £72. Asked me to wait a week as offers change weekly, this week same package £87.

Re: BYE BYE BUT may come back

DantheSwan — Wed, 21 Aug 2024 07:28:26 GMT

These prices are not making much sense to me, I see 125mb broadband on their website for £26 right now, where that £54 is coming from I don't know

If I were you I'd phone virgin up and ask to cancel, they will offer you a very poor offer but say you want to cancel anyway

Insist on it no matter what they offer , very close to your actual disconnection date you will get a call from the proper retention department who will give you their very best prices

A long long time back I was on their Gig service on a deal for £37 a month, I phoned and cancelled and got a call two days before the actual disconnection and got offered Gig internet for 18 months at £24 a month

Sky Stream isn't fit for purpose right now, needs a lot of work

Re: BYE BYE BUT may come back

Exiled-in-HH — Wed, 21 Aug 2024 09:59:09 GMT

@DantheSwan Sky Stream may not be as robust as other streaming services for some ... but the fast majority find Sky Stream completely adequate🤔

Re: BYE BYE BUT may come back

cliff53 — Wed, 21 Aug 2024 08:52:49 GMT

The 26 is for new customers. The 54 is for me as a "valued customer"

It was the proper retentions team

I have unti sept 19th, which i will try again.

Re: BYE BYE BUT may come back

cliff53 — Wed, 21 Aug 2024 08:53:44 GMT

I never suggested it doesnt work for everyone.

Re: BYE BYE BUT may come back

DantheSwan — Wed, 21 Aug 2024 11:34:17 GMT

The proper retentions team do not phone you until just before your disconnection day, you have to go through with the cancellation fully

Re: BYE BYE BUT may come back

DantheSwan — Wed, 21 Aug 2024 11:35:20 GMT

I disagree!

Re: BYE BYE BUT may come back

cliff53 — Wed, 21 Aug 2024 23:45:02 GMT

Disagree all you like.

I was put through to retentions and thats good enough for me

Re: BYE BYE BUT may come back

DantheSwan — Thu, 22 Aug 2024 07:51:51 GMT

You were definitely not, you were put through to their in-house retentions who don't have the power to offer the best deals, the actual retentions team only get in touch when the contract has been cancelled and disconnection is two or three days away

Imagine someone trying to help you get a much much better deal and you try telling them you know better when the best you can do is £54 for 125mb broadband?

If you had any sense whatsoever you'd pay attention to someone who knows what they're talking about and stop talking nonsense.

Re: BYE BYE BUT may come back

cliff53 — Thu, 22 Aug 2024 11:12:04 GMT

I believe the words end in off.

I can only go to the dept ,they put me through to. When it says "retentions" that is what it is, as far as im aware.

I believe what you want is a bit of civility.

Or a slap, cant make my mind up.

If, they come back once out of contract and offer a much better deal, so be it.

If not im on a rolling 30 day contract after that, so can leave.

But thanks for your input.

Re: BYE BYE BUT may come back

Mister_Dalek — Thu, 22 Aug 2024 11:22:36 GMT

Can everyone just calm down please? It's only telly.

Re: BYE BYE BUT may come back

cliff53 — Thu, 22 Aug 2024 12:34:02 GMT

I never started this. All I did was respond.

I was only saying what I had been offered by the retentions team at the minute in time. I dont care if there is another retention team waiting in the wings,

I will get best deal possible, but my terms, not theirs. I know myself that as I have full tv, sport 250mb and weekend calls for £57 at minute, then 125mb at £54 on its own is a bad deal. What i did do was ask for my tv, sport and calls to be taken off, then put it on a rolling 30 day contract. Biding my time to get best deal. Didnt expect rubbish from swan.

Re: BYE BYE BUT may come back

Kelsingra — Thu, 22 Aug 2024 13:29:18 GMT

Hey all,

Thank you for joining the Community Forum 😊

I would like to remind everyone to please be nice to each other and post to help not to argue 🙂

You can read our full Community Rules here:
https://helpforum.sky.com/t5/Get-Started/bd-p/flow?step=4

Thank you for your understanding!

Re: BYE BYE BUT may come back

Anonymous — Thu, 22 Aug 2024 15:35:31 GMT

In my experience the stages to a deal were......

1. Can you give me a better deal Sky?

Let's see if we can offer blah blah. OK thank you I was hoping for a better offer can you put me through to cancellations.

2. Hello Cancellations can I cancel please?

Oh no don't leave let's see if we can offer blah blah. OK thank you, hmmm yes a better offer than 5 minutes ago but I still would like to cancel. We are sorry to see you go your service will end blah blah.

Contract ending kit returned or not as required.

3. Oh Sky calling me. Hello we see you are leaving us if you stay we can offer blah blah. Oh right but why was this not offered initially I've switched to Apple TV now with NOW UHD and proper AD free no skipping nonsense for a fraction of the price and the equipment is amazing no power on and off regularly plus the quality is outstanding. Plus the TV launcher is brilliant.

Thank you Sky but your inaction at my first call has thankfully made me make a decision I see very unlikely to reverse. Must say love your Now app though via Apple 😊

Sky is expensive but they offer a lot but they also provide a lot you don't want and you pay for it. If you don't mind subscribing cancelling subscribing and cancelling to subscription services they can be so much cheaper and you watch what you want without paying for stuff you never tune into. Always horses for courses and Sky do produce and broadcast some great content and Now is still part of the family.

For now UHD AD boost entertainment and cinema I pay £10.99 a month and no Whole home or whatever it's called these days subscription required.

Good luck whatever you decide 😊

@cliff53