topic Re: Samsung TV - Sky Stream remote won't control it...:( in Sky Stream

Samsung TV - Sky Stream remote won't control it...:(

G-Dogg — Tue, 20 Aug 2024 18:28:12 GMT

Hi All, I recently bought a new TV for the bedroom. It is a Samsung T5300 (Full model code: UE32T5300CEXXU). I go to set up the remote, but after going through all the 21 options and the 8 Samsung specific options it says that my TV can't be found and I will have to use the TV remote...

I am struggling to believe that a fairly basic Samsung TV that isn't even a very new model won't work with the Sky Stream remote?!

I have even been sent a new replacement Stream remote by Sky and that doesn't work either...

I have tried the usual 7 and 9 then 1 and 3 button reset and reconnections, but still no joy...

Any assistance or ideas would be appreciatted. Thanks!

Re: Samsung TV - Sky Stream remote won't control it...:(

Nigelb1972 — Tue, 20 Aug 2024 18:59:10 GMT

Try a long press on the Sky Stream Remote. We have a Samsung in the living room and a short press turns off the Puck and a long press will turn off the Puck and then the TV..

Re: Samsung TV - Sky Stream remote won't control it...:(

G-Dogg — Tue, 20 Aug 2024 19:04:16 GMT

Thanks. Yes, I have tried that but sadly it doesn't control the volume or the power.

Re: Samsung TV - Sky Stream remote won't control it...:(

Nigelb1972 — Tue, 20 Aug 2024 19:06:52 GMT

Have you enabled CEC on the HDMI input?

The Puck remote does play nicely with Samsung TV's.

Re: Samsung TV - Sky Stream remote won't control it...:(

G-Dogg — Tue, 20 Aug 2024 19:11:29 GMT

Good question.... I haven't! I will check that setting. Thanks.

Re: Samsung TV - Sky Stream remote won't control it...:(

G-Dogg — Tue, 20 Aug 2024 21:07:52 GMT

Hi. I checked that CEC was enabled, which it was. Sadly still the same issue when trying to set up the remote to control the TV.