topic Re: Sky Puk at temporary address! in Sky Stream

Sky Puk at temporary address!

JeffreyC — Mon, 19 Aug 2024 16:59:52 GMT

I will be travelling around the UK in our motorhome for approximately 3 weeks.

In effect this will be temporary residence, and our main residence will be empty.

Can I take my Sky Puk and use it with my motorhome wifi ?

Re: Sky Puk at temporary address!

Laing1 — Mon, 19 Aug 2024 17:28:50 GMT

@JeffreyC wrote:

I will be travelling around the UK in our motorhome for approximately 3 weeks.

In effect this will be temporary residence, and our main residence will be empty.

Can I take my Sky Puk and use it with my motorhome wifi ?

@JeffreyC the pucks should only be used at the address they are registered to

Re: Sky Puk at temporary address!

JeffreyC — Mon, 19 Aug 2024 17:30:59 GMT

So should I change my address to my motorhome ?

Re: Sky Puk at temporary address!

mikealanr — Mon, 19 Aug 2024 17:37:11 GMT

Hi @JeffreyC

Sky will not permit this. The address needs a postcode. However the use of Sky Go would be allowed.

See: https://www.sky.com/help/articles/use-of-streaming-tv-subscription-outside-your-address

MikeAlanR

Re: Sky Puk at temporary address!

JeffreyC — Mon, 19 Aug 2024 17:38:13 GMT

Technically I guess I could change my address everything we stop at a campsite

Re: Sky Puk at temporary address!

mikealanr — Mon, 19 Aug 2024 17:41:24 GMT

Hi @JeffreyC

Sky only permit one Sky account per address so if there is already an account there it won't work. The only permitted use is via Sky Go. As per the terms and conditions of service YOU agreed to when taking out your subscription.

MikeAlanR

Re: Sky Puk at temporary address!

Mister_Dalek — Mon, 19 Aug 2024 17:45:22 GMT

@JeffreyC wrote:
Technically I guess I could change my address everything we stop at a campsite

Not adviseable.

Remember that a Stream puck needs fast and stable broadband to function with any reliability so if you don't get that in your motorhome then it would be pointless taking it anyway.

You're much better off just using Sky Go. If you have a Whole Home sub and an Apple TV 4K box you can take that and use it without breaking any t's and c's.

Alternatively, why not do without TV for a few days. It's actually quite nice not looking at a screen when you're on holiday. There's an actual real world out there with proper human beings and nice scenery and everything. They have these things called books too which you can open and read. It's quite relaxing.

Happy motor-homing! Have an exellent time whatever you decide to do. 😁

Re: Sky Puk at temporary address!

Exiled-in-HH — Tue, 20 Aug 2024 06:41:58 GMT

Get a Roku or FIRE device ... they can access far more apps and even NOWTV if you want access to Sky's subscription channels😉

Re: Sky Puk at temporary address!

Chrisee — Tue, 20 Aug 2024 06:55:42 GMT

@JeffreyC As explained Sky dont allow this the contract states that the units can only be used at the customer's "residential address". As a campervan owner myself I am also affected. This is something I and others have raised with Sky so far without success. There are a number of other out dated terms of contract including the bar on multiple accounts at one postal address which hits many homes with multiple generations living there etc. which need to be reviewed if Sky want as they claim to attract more younger customers.

While I doubt Sky will do anything more than to write to you if you took a puck with you in the UK it is I repeat against the contract.