Sound / picture sync issue Sky Puck

TushDJ — Sun, 18 Aug 2024 10:14:47 GMT

My husband has quite a significant sound/picture sync issue with his Sony tv using Sky Stream. There is another tv in the house (Samsung) that doesn't seem to have the same issue. He'd welcome any ideas that may help him to resolve the issue.

Re: Sound / picture sync issue Sky Puck

Fothergill1 — Sun, 18 Aug 2024 15:38:30 GMT

@TushDJ This is a known issue which Sky have been working on for some time. Fingers crossed it will be resolved in the next update.

The recommendation from Sky is to change your audio settings to PCM or passthrough. This seems to work for most people but others will then point out that you then don't get Dolby 5.1 or Atmos sound. It's a temporary solution whilst a permanent fix is found.

The audio settings are in Settings > Picture & Sound > Sound > digital audio output HDMI.

topic Sound / picture sync issue Sky Puck in Sky Stream

Sound / picture sync issue Sky Puck

Re: Sound / picture sync issue Sky Puck