topic Re: Sky Stream Newbie in Sky Stream

Sky Stream Newbie

MrMusic1947 — Sat, 17 Aug 2024 12:12:03 GMT

Hi, just moved over to Sky Stream after 20+ years with Sky +/Sky Q as I was offered a cheaper deal using Now Broadband from Sky.

so far, so,good.

Sky Stream set up last night, working ok,new broadband starts Monday 19th August.

But, I was told, when I was agreeing to the deal, that I would have to cancel my old Sky TV agreement, or I would be charged twice for it! Is that right?

And my Sky vip has reverted to silver, after beeing gold for many years.

Tried speaking twice to /Sky - been told different things that I am now with a different Sky!

and my broadband is now with Now! Which it isn't.

Any thoughts folks?

Thank you

Re: Sky Stream Newbie

mikealanr — Sat, 17 Aug 2024 17:54:46 GMT

Hi @MrMusic1947

You can only have one sky TV account at an address so your old Sky+ account should have terminated when you activated Sky Stream. Not sure what you mean about your broadband, but you should be able to track your order by a) the email that was sent confirming your subscription or b) via order tracking https://www.sky.com/help/articles/track-sky-order

Re your VIP status this has been reported on the forum before and only sky can fix (we are fellow subscribers here on the forum).

MikeAlanR

Re: Sky Stream Newbie

MrMusic1947 — Sat, 17 Aug 2024 18:05:35 GMT

Thank you for your prompt reply.

Re: Sky Stream Newbie

Exiled-in-HH — Sun, 18 Aug 2024 07:16:40 GMT

@MrMusic1947 wrote:
Hi, just moved over to Sky Stream after 20+ years with Sky +/Sky Q as I was offered a cheaper deal using Now Broadband from Sky.

so far, so,good.

Sky Stream set up last night, working ok,new broadband starts Monday 19th August.

But, I was told, when I was agreeing to the deal, that I would have to cancel my old Sky TV agreement, or I would be charged twice for it! Is that right?

And my Sky vip has reverted to silver, after beeing gold for many years.
Tried speaking twice to /Sky - been told different things that I am now with a different Sky!
and my broadband is now with Now! Which it isn't.

Any thoughts folks?
Thank you

@MrMusic1947 Do you mean you have subscribed to NOW BB and TV?

Re: Sky Stream Newbie

TimmyBGood — Sun, 18 Aug 2024 07:28:19 GMT

@MrMusic1947 wrote:

But, I was told, when I was agreeing to the deal, that I would have to cancel my old Sky TV agreement, or I would be charged twice for it! Is that right?

That is correct, even though Now and Sky are owned by the same company. Actually you don't have to cancel Sky television to use Now, but it would be a separate charge.

Tried speaking twice to /Sky - been told different things that I am now with a different Sky!

and my broadband is now with Now! Which it isn't.

That's complicated: full fibre from Now is actually Sky FTTP but FTTC isn't (and both are actually Openreach/BT Wholesale under the hood)

Re: Sky Stream Newbie

Exiled-in-HH — Sun, 18 Aug 2024 07:34:43 GMT

@TimmyBGood FTTC by NOW is also from Sky😉

Re: Sky Stream Newbie

MrMusic1947 — Mon, 19 Aug 2024 09:00:26 GMT

Thank you for your reply.