topic Re: Sky Stream pic pixelating and freezing. in Sky Stream

Sky Stream pic pixelating and freezing.

WeeDeR — Fri, 16 Aug 2024 20:30:12 GMT

Happening on multiple channels including bbc. Have done all of the steps given in help section. Internet service is fine speed test, download 326mbps upload 24.3mbps.

Re: Sky Stream pic pixelating and freezing.

Exiled-in-HH — Fri, 16 Aug 2024 21:51:21 GMT

Are you connected by WiFi?

What is the Puck's connection speed to the internet measured using the Netflix Network check on the Puck?

Re: Sky Stream pic pixelating and freezing.

DantheSwan — Sat, 17 Aug 2024 09:11:03 GMT

If this is randomly happening and for a few seconds at a time then this is considered "normal" by Sky and a non issue

It's been this way for at least five years possibly longer, had it on Sky Q and now with Sky stream, three different ISP's as well, you'll be to,d all kinds of delightful things like it's your internet or router or interference from other equipment but the real truth is it's the Sky Services

Sorry for any disappointment caused

Re: Sky Stream pic pixelating and freezing.

Mark39 — Sat, 17 Aug 2024 09:19:01 GMT

@DantheSwan wrote:

It's been this way for at least five years possibly longer, had it on Sky Q and now with Sky stream, three different ISP's as well, you'll be to,d all kinds of delightful things like it's your internet or router or interference from other equipment but the real truth is it's the Sky Services

Nope, it's not 'normal'. The streaming and satellite services are fine. No freezing or pixelation on my Sky Stream Puck or Glass, nor was there with my Sky Q box. The most likely cause for Stream/Glass is poor wifi (not the same as poor 'internet' or broadband).

Re: Sky Stream pic pixelating and freezing.

lettice — Sat, 17 Aug 2024 10:44:17 GMT

@Mark39 wrote:streaming and satellite services are fine. No freezing or pixelation on my Sky Stream Puck or Glass, nor was there with my Sky Q box. The most likely cause for Stream/Glass is poor wifi (not the same as poor 'internet' or broadband).

Ditto.
I have had Sky Stream since Feb this year and have experienced no freezing or any kind of pixelation on either of my pucks, connected on wifi to my Sky Broadband Ultrafast+ 500Mbps.

Both pucks get heavy dailu use acroso linear chanels and apps..

Also, I had Sky Q before that for a good eight years or so and never expeinced any freezing or pixelation on my main or mini box either. Only once for a lnb/dish realignments in that time that caused a few channel picture glitches (what Id call pixelation/breakup), solved within a few days from a Sky engineer visit. Caused from very strong winds knocking out the dish alignment slightly.

As mentioned above.

The most likely cause for this kind of thing on Sky Stream is probably a poor speed from within the household overall bandwidth being made available to the pucks.

To determne what speed your pucks are getting, go to Netflix and scroll down to Get help and it will show the speed your box is getting locally to your puck.

Re: Sky Stream pic pixelating and freezing.

DuckieBoos — Sat, 17 Aug 2024 14:47:45 GMT

Sorry but skys own live entertainment channels and live cinema channels do sporadically pixilate and have green flashes on them. Sky maintain it's not a "known issue" I maintain there's enough people complaining about it not only on Sky stream but on other platforms too across the web that there is an issue with their distribution. They just are refusing to even watch their own output for more than 5 minutes to investigate .They'd rather have their customers repeat the same troubleshooting over and over again and blame individual customers.

Re: Sky Stream pic pixelating and freezing.

Mark39 — Sat, 17 Aug 2024 14:52:52 GMT

@DuckieBoos that would seem improbable, bearing in mind that everyone gets the same stream or satellite signal. Any issue would affect everyone.

Re: Sky Stream pic pixelating and freezing.

DuckieBoos — Sat, 17 Aug 2024 16:07:42 GMT

@Mark39 I disagree. Buts thanks for your input

Re: Sky Stream pic pixelating and freezing.

DuckieBoos — Sat, 17 Aug 2024 16:16:57 GMT

I don't know why someone has marked my last reply as "answered" with regards to this topic. But then that seems to happen a lot on these forums but the initial question in reality never has been answered to any satisfaction of the author.

Re: Sky Stream pic pixelating and freezing.

Mark39 — Sat, 17 Aug 2024 17:43:52 GMT

@DuckieBoos wrote:

I don't know why someone has marked my last reply as "answered" with regards to this topic. But then that seems to happen a lot on these forums but the initial question in reality never has been answered to any satisfaction of the author.

I imagine it was the author who marked it as the Answer.

Re: Sky Stream pic pixelating and freezing.

WeeDeR — Mon, 19 Aug 2024 11:59:31 GMT

No apology needed, I have suspected the service has been unreliable for a while. Like most large corporations, once they have the monopoly, customers service and quality decline.

Re: Sky Stream pic pixelating and freezing.

WeeDeR — Mon, 19 Aug 2024 12:53:44 GMT

Yes I am connected by WiFi and have been since the service was installed. This is a recent problem since changing to sky Stream.

Re: Sky Stream pic pixelating and freezing.

WeeDeR — Mon, 19 Aug 2024 13:02:10 GMT

Puk connection speed 179.30mbps.

2 pucks household.

Internetty 1gb broadband.

Re: Sky Stream pic pixelating and freezing.

WeeDeR — Mon, 19 Aug 2024 13:04:55 GMT

Actually no it wasn't. I have only just checked the forum for the first time today 19/08/24.

Re: Sky Stream pic pixelating and freezing.

DuckieBoos — Mon, 19 Aug 2024 13:14:07 GMT

I have the same issue on 2 pucks that are connected by WiFi and 1 that is hard wired to SKYs own hub plus 1 other puck they replaced during their troubleshooting process.. Speeds to home 500. Speed to both WiFi connected pucks over 200. Wired puck maximum it could be over Ethernet connection. WiFi checked and optimised. Absolutely no issue with any other channels or on demand. It's only skys entertainment and cinema channels that have the green flash . The explanation that it's WiFi related therefore makes no sense to me. Why therefore is it not more widespread on all the channels and on demand? The only explanation is that it's a fault at skys end with their channels.

Re: Sky Stream pic pixelating and freezing.

lettice — Mon, 19 Aug 2024 13:54:17 GMT

@DuckieBoos wrote:
I have the same issue on 2 pucks that are connected by WiFi and 1 that is hard wired to SKYs own hub plus 1 other puck they replaced during their troubleshooting process.. Speeds to home 500. Speed to both WiFi connected pucks over 200. Wired puck maximum it could be over Ethernet connection. WiFi checked and optimised. Absolutely no issue with any other channels or on demand. It's only skys entertainment and cinema channels that have the green flash . The explanation that it's WiFi related therefore makes no sense to me. Why therefore is it not more widespread on all the channels and on demand? The only explanation is that it's a fault at skys end with their channels.

From one or both of your Sky Stream pucks

D you have a picture of this Green flash?

We could try passing this on, if it helps.

Plus would be useful to know the channel/programme with date and time you experienced the green flash.

Re: Sky Stream pic pixelating and freezing.

Exiled-in-HH — Mon, 19 Aug 2024 14:12:39 GMT

@WeeDeR wrote:
Puk connection speed 179.30mbps.
2 pucks household.
Internetty 1gb broadband.

Have you reported the issue to your ISP?

Re: Sky Stream pic pixelating and freezing.

DuckieBoos — Mon, 19 Aug 2024 14:43:34 GMT

@lettice seen on all 3 pucks. Also Repeated the geeen flash again by rewinding channel and green flash appeared in exact same place in shows. Photo from 12th Aug Sky Arts 7.01pm Alfred Hitchcock Peesents. When I see it again I'll provide a more recent photo.

Re: Sky Stream pic pixelating and freezing.

DantheSwan — Mon, 19 Aug 2024 15:04:34 GMT

I don't believe you, it's that simple, it's happened to me for years, it happens on my dad's system and there's been many many threads discussing this all over the internet on various forums

There was nothing wrong with my BT internet, nothing wrong with the Virgin fibre and there's nothing wrong with my current Plusnet connection yet on all three connections this issue was there yet no issues whatsoever when love streaming on any other platforms

Like iPlayer or netflix or streaming Twitch all day watching gaming events, never had a single issue with them but Sky issues are guaranteed, I'm so confident there's a issue with Sky that I know it will happen in the football game later on today, I stick my house on it

Re: Sky Stream pic pixelating and freezing.

DantheSwan — Wed, 21 Aug 2024 07:19:43 GMT

Just to add, the Leicester match v Spurs, glitched at the Spurs team huddle, sound made a pop for a second, did it again at 10.48 game time and again at 24.32 had a picture glitch later in game but couldn't even be bothered to take note

The Man city U21 game on Sports plus was absolutely atrocious, not the actual game but the garbage stream, random freezing and pops all game

Gave up in the end and spent the evening watching SherWood on iPlayer without a single issue, no sound pops, no freezing, no glitchy picture.