topic Re: Ordering another Sky stream puck in Sky Stream

Ordering another Sky stream puck

Kate811 — Mon, 19 Feb 2024 19:58:26 GMT

I'm trying to order another sky stream puck for another room in my house but keep getting a red error message saying "sorry we hit a problem, please try again"!. Any ideas?

Re: Ordering another Sky stream puck

GD1 — Mon, 19 Feb 2024 20:00:43 GMT

@Kate811 Give Sky a call if you can't order online.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Ordering another Sky stream puck

SKY1992bf — Mon, 19 Feb 2024 20:02:31 GMT

@Kate811 if you don't already have it on your account you need to add whole home first before you can add additional devices

Re: Ordering another Sky stream puck

DanBaiUK — Fri, 16 Aug 2024 19:37:15 GMT

Hi Did you sort this as I get exactly the same when I went to order an additional sky puck?

Re: Ordering another Sky stream puck

lettice — Fri, 16 Aug 2024 19:49:29 GMT

@DanBaiUK wrote:
Hi Did you sort this as I get exactly the same when I went to order an additional sky puck?

Are you trying to add an additional puck within the MySky app?

Listed under Your Products>Manage home setup

If you add another one at an extra £39.95 it will also start up a Whole Home pack, if you do not have multiple pucks already.
That Whole home pack will be listed in the above Manage home setup.

Re: Ordering another Sky stream puck

DanBaiUK — Fri, 16 Aug 2024 19:57:25 GMT

I already have while home and a Sky Puck, just trying to add another one as Sky missed it off the original order as I asked for 2. Just keep getting the error and get fedup of navigating through there automated phone system 🙂

Re: Ordering another Sky stream puck

lettice — Fri, 16 Aug 2024 20:05:39 GMT

Might be worth refeshing the cache in your browser if using a browser webpage for Mysky or trying it in another browser.

If trying on the Mysky app, try logging out, clicking account icon top left of the homepage of the app, scrolling down to the bottom of that page, signing out. Close down the app and signing in again.

Re: Ordering another Sky stream puck

DanBaiUK — Fri, 16 Aug 2024 20:09:21 GMT

I am using the app on my phone, I have already tried logging out of the app and back in. I have just gone and tried on my laptop and that is doing exactly the same.

Re: Ordering another Sky stream puck

lettice — Fri, 16 Aug 2024 20:16:03 GMT

Afraid it sounds like you will need to call Sky.

Re: Ordering another Sky stream puck

DanBaiUK — Fri, 16 Aug 2024 20:57:41 GMT

Thank you for your help