https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4721743#M30850 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151788">@Liznandy89</a>&nbsp; Try the following to see if it helps. &nbsp;Unplug both your puck and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your puck back in and when that has also rebooted. Hopefully&nbsp;when they have both rebooted&nbsp;you will&nbsp;a a more stable system.</P> Thu, 15 Aug 2024 14:46:21 GMT Fothergill1 2024-08-15T14:46:21Z https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4721061#M30801 <P>Hi for the past week we have been having issue with streaming programs it stops and says trying to load the goes to tv guide. Which means if we have paused we then can't rewatch as it goes to live tv. Can you advise please. Thank you&nbsp;</P> Wed, 14 Aug 2024 19:43:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4721061#M30801 Liznandy89 2024-08-14T19:43:17Z https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4721743#M30850 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151788">@Liznandy89</a>&nbsp; Try the following to see if it helps. &nbsp;Unplug both your puck and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your puck back in and when that has also rebooted. Hopefully&nbsp;when they have both rebooted&nbsp;you will&nbsp;a a more stable system.</P> Thu, 15 Aug 2024 14:46:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4721743#M30850 Fothergill1 2024-08-15T14:46:21Z