topic Puck software issue in Sky Stream

Puck software issue

Chris1974 — Wed, 14 Aug 2024 18:39:28 GMT

I have updated my software on my sky puck 3 times and won't allow me to the Home Screen what can I do as followed everything else

Re: Puck software issue

MarkGoldsmith — Wed, 14 Aug 2024 19:08:06 GMT

@Chris1974 wrote:
I have updated my software on my sky puck 3 times and won't allow me to the Home Screen what can I do as followed everything else

What do you mean you can't get to the Home Screen? Please can you explain in more detail what the actual problem is and what you are seeing.

Also it's worth noting you can't force software updates on pucks. The software updates are rolled out in batches automatically by Sky and there is no way to override that.

Re: Puck software issue

Exiled-in-HH — Thu, 15 Aug 2024 06:50:11 GMT

@Chris1974 wrote:
I have updated my software on my sky puck 3 times and won't allow me to the Home Screen what can I do as followed everything else

Are you trying to activate a Puck and it is failing to complete the software update?