topic Re: Sky remote not working not batteries in Sky Stream

Re: Sky remote not working not batteries

simplesi73 — Wed, 14 Aug 2024 18:16:50 GMT

Mine is doing the same intermitently tv wont work says fault

Re: Sky remote not working not batteries

Annie+UK — Wed, 14 Aug 2024 18:18:23 GMT

@simplesi73 wrote:

Mine is doing the same intermitently tv wont work says fault

There is no remote control for SKY GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

Re: Sky remote not working not batteries

simplesi73 — Wed, 14 Aug 2024 18:50:53 GMT

Puck box message on screen says fault but when i check on here for my services its says its all working.

Re: Sky remote not working not batteries

Annie+UK — Wed, 14 Aug 2024 18:56:51 GMT

I have moved your thread to a more appropriate forum

Re: Sky remote not working not batteries

MarkGoldsmith — Wed, 14 Aug 2024 19:09:42 GMT

Not sure what this has got to do with the remote control - it doesn't sound like that is the problem.

Have you tried rebooting your puck?

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.