topic Re: Asked to update subscription in Sky Stream

Asked to update subscription

Ffren255 — Thu, 08 Aug 2024 11:50:16 GMT

I subscribe to Sky Stream but when accessing Discovery + I can see what available but when I try to access individual screens I'm being asked to update my subscription. Can someone please help.

Re: Asked to update subscription

Exiled-in-HH — Thu, 08 Aug 2024 12:04:43 GMT

How did you activate the Discovery+ service on the Puck?

Are you using an old or new Discovery+ account?

Re: Asked to update subscription

Ffren255 — Thu, 08 Aug 2024 12:26:12 GMT

Activated through the QR code but I have since signed out and signed in again through the website but no joy. It's a new Discovery app.

Re: Asked to update subscription

Exiled-in-HH — Thu, 08 Aug 2024 13:12:56 GMT

Did you mean new Discovery account rather than app... did you use the same email address for Discovery+ as the Sky account?

Does your Sky account show Discovery+ is activate?

Can you log onto the Discovery+ website .... does it show you are subscribed?

Re: Asked to update subscription

Nigel19076 — Mon, 12 Aug 2024 12:24:04 GMT

I have a similar problem, Sky have informed me, that they are aware of the problem and are working ( Very slowly ) with Discovery to solve it.

No time line was given.