https://helpforum.sky.com/t5/Sky-Stream/Lagging-tv-channels/m-p/4718140#M30598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149000">@saz81</a>&nbsp; How is your puck connected to your hub?&nbsp; What speeds are you getting to the puck</P> <P>&nbsp;</P> <P>Open the Netflix app on the puck and go to Get help, run the connection test.</P> <P>&nbsp;</P> <P>You need at least 25mbos for HD &amp; 35mbos for UHD anything less that that and you'll suffer these issues.</P> Mon, 12 Aug 2024 08:52:50 GMT GD1 2024-08-12T08:52:50Z https://helpforum.sky.com/t5/Sky-Stream/Lagging-tv-channels/m-p/4718122#M30597 <P>I have a sky puk but my tv channels are not working properly tried all online help and phoned in but they can't find anything wrong but there is channels are not great quality and always freezing and reloading&nbsp;</P> Mon, 12 Aug 2024 08:31:07 GMT https://helpforum.sky.com/t5/Sky-Stream/Lagging-tv-channels/m-p/4718122#M30597 saz81 2024-08-12T08:31:07Z https://helpforum.sky.com/t5/Sky-Stream/Lagging-tv-channels/m-p/4718140#M30598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149000">@saz81</a>&nbsp; How is your puck connected to your hub?&nbsp; What speeds are you getting to the puck</P> <P>&nbsp;</P> <P>Open the Netflix app on the puck and go to Get help, run the connection test.</P> <P>&nbsp;</P> <P>You need at least 25mbos for HD &amp; 35mbos for UHD anything less that that and you'll suffer these issues.</P> Mon, 12 Aug 2024 08:52:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Lagging-tv-channels/m-p/4718140#M30598 GD1 2024-08-12T08:52:50Z