topic Sky Stream Puck and Remote frozen … in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-and-Remote-frozen/m-p/4717588#M30556 <P>I have a new Sky Stream puck and remote (including batteries - all fie) following a problem early last week - the same problem I have now!</P><P>&nbsp;</P><P>i have a blue screen asking me to simultaneously press 4 and 6 for a few seconds then continue. However, the screen is frozen, ad no buttons work on the sky remote. Please can someone help me?!? It's drivig me up the wall - been fiddling on with it since last Monday <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span> TiA!</P> Sun, 11 Aug 2024 14:41:36 GMT Croza 2024-08-11T14:41:36Z Sky Stream Puck and Remote frozen … https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-and-Remote-frozen/m-p/4717588#M30556 <P>I have a new Sky Stream puck and remote (including batteries - all fie) following a problem early last week - the same problem I have now!</P><P>&nbsp;</P><P>i have a blue screen asking me to simultaneously press 4 and 6 for a few seconds then continue. However, the screen is frozen, ad no buttons work on the sky remote. Please can someone help me?!? It's drivig me up the wall - been fiddling on with it since last Monday <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span> TiA!</P> Sun, 11 Aug 2024 14:41:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-and-Remote-frozen/m-p/4717588#M30556 Croza 2024-08-11T14:41:36Z Re: Sky Stream Puck and Remote frozen … https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-and-Remote-frozen/m-p/4717596#M30557 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4148576">@Croza</a>&nbsp; Try rebooting your puck. &nbsp;As the screen is frozen you can't do this through settings so simply unplug the puck from your wall socket, wait for a couple of minutes and then plug it back in again. &nbsp;It will take about a minute to reboot.</P><P>&nbsp;</P><P>Good luck <span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span></P> Sun, 11 Aug 2024 14:49:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-and-Remote-frozen/m-p/4717596#M30557 Fothergill1 2024-08-11T14:49:35Z