topic Re: Cancelled Whole Home in Sky Stream

Cancelled Whole Home

Steve93 — Sat, 10 Aug 2024 15:02:34 GMT

Just cancelled whole home but keeping 1 puck that cost me £39 the 2nd didn't cost me anything, it's active until 20/08/24, I know after that date it'll be dead, will I have to send it back to Sky? Thanks

Re: Cancelled Whole Home

Mister_Dalek — Sat, 10 Aug 2024 15:05:11 GMT

@Steve93 wrote:
Just cancelled whole home but keeping 1 puck that cost me £39 the 2nd didn't cost me anything, it's active until 20/08/24, I know after that date it'll be dead, will I have to send it back to Sky? Thanks

If you started your Sky Stream contract after February 2023 then yes, the puck will need to be returned to Sky as they were all loaned to customers after that date.

Re: Cancelled Whole Home

Steve93 — Sat, 10 Aug 2024 15:23:49 GMT

Yes it was 20/7/24, will Sky send me a package to send it back as with Q?

Re: Cancelled Whole Home

lettice — Sat, 10 Aug 2024 16:17:23 GMT

@Steve93 wrote:
Yes it was 20/7/24, will Sky send me a package to send it back as with Q?

All the informatuon for returns is in the link below;

Expect Sky will text or email you when they want you to return it and will then send out some packaging.

Have a look in the Message section under account in the MySky app or web based MySky.

You can if you wish using the instructions send the puck back early, using your own packaging if you wish.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/returns-sky-stream/articles/return-sky-glass-sky-stream-puck

Re: Cancelled Whole Home

Steve93 — Sat, 10 Aug 2024 18:57:07 GMT

Thanks Lettice,

I think I will send it back early, don't use it as 🍏 tv is in the same room, ie kitchen, miles quicker

Re: Cancelled Whole Home

TimmyBGood — Sat, 10 Aug 2024 19:01:20 GMT

@Steve93 wrote:

I think I will send it back early

Probably best not to: until Sky has requested its return the hardware risks disappearing into the black hole they use as a logistics hub.

Re: Cancelled Whole Home

Steve93 — Sat, 10 Aug 2024 19:04:54 GMT

I'll hang on to it until Sky request it be returned & send me the packaging, thanks