topic Re: Sky sent me a defective SKY TV Remote in Sky Stream

Sky sent me a defective SKY TV Remote

Rose542 — Fri, 09 Aug 2024 18:15:52 GMT

I have not used my SKY TV in 2 months because the SKY Remote stopped working many weeks ago.

Back then , I complained to SKY and a promise was made to send me a new one.

I got nothing from SKY for weeks!

On Monday after waiting for many weeks I complained again.

This morning I received another

Remote but it was Dead on Arrival!

The Remote is not working because the battery compartment has an ashy substance on the batteries.

Therefore I am back to Square, one of not using my SKY TV!

For how long SKY?

Why are your Remotes defective???

Re: Sky sent me a defective SKY TV Remote

mikealanr — Fri, 09 Aug 2024 20:35:40 GMT

Hi @Rose542

Your not talking to Sky we are fellow customers here on the forum. I have had a replacement remote and it arrived next day. Unfortunately it sounds like someone didn't do something they should.

As an alternative if you still have Sky Q kit, you can pair and use this until a working replacement arrives or if you have Amazon you can buy one (not that you should have to). www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

Or you can try ordering from from Sky here (instead of calling): https://www.sky.com/help/forms/streaming-tv-remote

MikeAlanR

Re: Sky sent me a defective SKY TV Remote

TimmyBGood — Fri, 09 Aug 2024 22:04:58 GMT

@Rose542 wrote:

Why are your Remotes defective???

I'd imagine that's due to a problem in materials, manufacturing, transit or storage. Such things happen, particularly in a global distribution system.

Re: Sky sent me a defective SKY TV Remote

Exiled-in-HH — Sat, 10 Aug 2024 10:48:19 GMT

@Rose542 wrote:
I have not used my SKY TV in 2 months because the SKY Remote stopped working many weeks ago.
Back then , I complained to SKY and a promise was made to send me a new one.
I got nothing from SKY for weeks!
On Monday after waiting for many weeks I complained again.
This morning I received another
Remote but it was Dead on Arrival!
The Remote is not working because the battery compartment has an ashy substance on the batteries.
Therefore I am back to Square, one of not using my SKY TV!
For how long SKY?
Why are your Remotes defective???

Replacement remotes should arrive in a few days .... never wait a week or months😉