topic Re: Puck freezing in Sky Stream

Puck freezing

RobJC18 — Fri, 09 Aug 2024 20:11:55 GMT

Whenever I'm watching "live" TV after about an hour or so my puck freezes and I have unplug it and plug it back in, but then it freezes every couple of minutes.

after a few times I cannot watch what I was watching (says the program is loading then unavailable).

I've only had sky a few months and this is really poor.

i have checked speeds and its over 100, I have tried wifi and ethnic cable.

Is there a fix or is the puck bugged?

Re: Puck freezing

GD1 — Fri, 09 Aug 2024 20:26:26 GMT

@RobJC18 Have you run the speed test using netflix on the puck? Open netflix and go to Get Help, then run connectuion test, this will tell you the speed the puck is getting over wifi

Also when you connected your ethernet cable did you turn the wifi off within the puck settings and restart the puck?

Re: Puck freezing

RobJC18 — Fri, 09 Aug 2024 20:30:59 GMT

Connection on Netflix is saying 132.57mps

Re: Puck freezing

RobJC18 — Fri, 09 Aug 2024 20:31:48 GMT

@GD1 Netflix is saying connections speed is 132.57mbps

Re: Puck freezing

GD1 — Fri, 09 Aug 2024 20:34:00 GMT

@RobJC18 And thats over wifi? If so I think you will need to call Sky as it may be a faulty puck.

Re: Puck freezing

RobJC18 — Fri, 09 Aug 2024 20:36:56 GMT

@GD1 was over wifi yes, tried ethnic cable as well and that was 89 or something.

deffo a puck issue, thank you anyway