topic Re: Sky Stream Puck is too big to be used for Wall Mounted TV's in Sky Stream

Sky Stream Puck is too big to be used for Wall Mounted TV's

DHENNESSY86 — Thu, 08 Aug 2024 10:47:08 GMT

Help needed from the community and this needs feeding back to the Sky Stream Hardware Product Team.

In short, The plug provided with the Sky Stream Puck is too thick to be used for TV's that are on fixed wall mounts. It's a huge oversight from Sky as the Puck has been designed to be streamlined and compact yet the plug prevents it being used for a clear customer use case / scenario.

I've seen a couple of discussions on this that date back to 2023 but nothing recently.

How are people solving this?
Are there any alternative links to plugs that are flat profile and provide the correct power output to the puck?
Is Sky aware of this oversight and are they planning to do anything about this?

Re: Sky Stream Puck is too big to be used for Wall Mounted TV's

gilbo2 — Thu, 08 Aug 2024 11:01:21 GMT

I made up a very short single socket extension lead as there was then enough room to fit it all behind the TV. Is very tight though 😞

Re: Sky Stream Puck is too big to be used for Wall Mounted TV's

Chrisee — Fri, 09 Aug 2024 06:41:05 GMT

@DHENNESSY86 the Stream puck was not designed to be placed behind a wall mounted TV. The pucks were develoed to primarily operate over wifi and require a clean WiFi feed to work correctly. Jamming one behind a wall mounted TV which contains a lot of metal which inevitably compromises the wifi signal is therfore not a use case the designers wanted to support. It is far better to connect you puck as it is designed by a HDMI cable in which case the size of the unit and its power supply is less of an issue..

Comcast are using the same hardware in multiple markets around the world there is no indication that they are planning to change the design. Interestingly Google look to be following a similar path switching from a Chromcast dongle to a streaming box see https://www.cordbusters.co.uk/google-axes-chromecast-reveals-tv-streamer/

Re: Sky Stream Puck is too big to be used for Wall Mounted TV's

Exiled-in-HH — Fri, 09 Aug 2024 07:58:19 GMT

Interesting difference😉

The new Google TV Streamer addresses these issues head-on, boasting a faster processor, double the memory, and 32GB of storage for smoother navigation and quicker app loading times.