topic Re: Sky Stream losing connection in Sky Stream

Sky Stream losing connection

Welshy1989 — Tue, 30 Jul 2024 15:26:03 GMT

Afternoon all

New to Sky Stream and liking what I have seen so far.

One issue I am finding is that when I knock the system off and the TV and go back to it maybe a hour or so later when I put the TV back on and start the Sky Stream it is saying no WiFi connection or connection lost.

I have a ethernet connection from the Puck to the router. I then have to click the setting to re connect and then im back streaming.

The settings in the system at the moment are

Networked standby mode - On

Overnight power saving - Off

Sleep timer - Off

EE hub router awaiting delivery of Sky hub router.

Any advice from how to keep this connected at all times so when I switch on the TV it fires up straight away

Thanks in advance

Re: Sky Stream losing connection

Exiled-in-HH — Wed, 31 Jul 2024 07:57:42 GMT

Have you turned WiFi off in settings?

Re: Sky Stream losing connection

Welshy1989 — Wed, 31 Jul 2024 08:24:32 GMT

Hello

Yes WiFi settings have been turned off still having the same issue

Re: Sky Stream losing connection

MarkGoldsmith — Wed, 31 Jul 2024 10:16:28 GMT

@Welshy1989 wrote:
Hello

Yes WiFi settings have been turned off still having the same issue

Just checking if you have rebooted the puck by unplugging it for a couple of minutes since disabling the Wifi. On occassions i've seen the Wifi not actually disable immediately and require a reboot for the settings change to take affect.

Re: Sky Stream losing connection

Jporch316 — Wed, 31 Jul 2024 11:54:11 GMT

@Welshy1989

Have you tried it over WiFi without the ethernet cable? If so is it doing the same ?

Re: Sky Stream losing connection

Welshy1989 — Thu, 01 Aug 2024 09:30:38 GMT

Bingo

So I have removed the ethernet cable and connected the Puck via WiFi WPS and there is no no loss after the TV and box in placed in standby for a considerable amount of time.

It looks like the ethernet cable was confusing the matters with the Puck

Glad it is resolved thanks all for your help.

Re: Sky Stream losing connection

Exiled-in-HH — Thu, 01 Aug 2024 15:42:10 GMT

@Welshy1989 What sort of "EE hub router" were you using?

Re: Sky Stream losing connection

Welshy1989 — Wed, 07 Aug 2024 07:51:41 GMT

EE Smart Hub I am currently waiting switch over to Sky fftp

Re: Sky Stream losing connection

Marty_A — Sun, 18 Aug 2024 11:30:03 GMT

I'm new to sky stream too and have experienced exactly the same as you and have EE smart hub. The problem is there when connected via Ethernet, but is all good when just connected via Wi-Fi. I'm just curious as to why this happens with Ethernet. I will keep mine connected via Wi-Fi. Im waiting for sky router. Maybe it will work with that via Ethernet. Who knows.