topic Re: Puck freezing and loosing WiFi in Sky Stream

Puck freezing and loosing WiFi

malcolmhales — Tue, 06 Aug 2024 19:00:55 GMT

My streaming puck keeps freezing and the puck says it's lost the WiFi, but my phone says it's fine!

Re: Puck freezing and loosing WiFi

Highlinder — Tue, 06 Aug 2024 19:32:06 GMT

@malcolmhales black or white router from Sky?

Re: Puck freezing and loosing WiFi

GD1 — Tue, 06 Aug 2024 20:02:26 GMT

@malcolmhales How is the puck connected to your hub?

Have you run a speed test on the puck? Open netflix go to get help and run the connection test.

Any speed less than 20mbps for HD & 30mbps for UHD will cause an isue.

It sounds like this is more a wifi issue than a broadband issue so your post has been moved to the relevant section for Sky stream.

Re: Puck freezing and loosing WiFi

malcolmhales — Wed, 07 Aug 2024 04:40:26 GMT

@Highlinder it's a white router!

Re: Puck freezing and loosing WiFi

malcolmhales — Wed, 07 Aug 2024 04:41:17 GMT

@Highlinder is it worth running an ethernet cable between the router and puck?

Re: Puck freezing and loosing WiFi

GD1 — Wed, 07 Aug 2024 05:59:08 GMT

@malcolmhales It would be, you would need to turn WiFi off in the pucks settings menu if you use ethernet, and restart the puck

Re: Puck freezing and loosing WiFi

malcolmhales — Wed, 07 Aug 2024 06:15:45 GMT

@GD1

Will that effect the household WiFi? I truly think there is a problem with it because sometimes my phone WiFi drops out as well. The puck problems are only on the BBC stations it seems.

Re: Puck freezing and loosing WiFi

GD1 — Wed, 07 Aug 2024 06:22:47 GMT

@malcolmhales Stream pucks don't form part of a mesh unlike Sky Q boxes, there would be no effect on your existing WiFi signal.