https://helpforum.sky.com/t5/Sky-Stream/My-remote-doesn-t-connect/m-p/4712897#M30225 <P>My remote doesn’t connect</P> Wed, 07 Aug 2024 00:44:17 GMT Ripa 2024-08-07T00:44:17Z https://helpforum.sky.com/t5/Sky-Stream/My-remote-doesn-t-connect/m-p/4712897#M30225 <P>My remote doesn’t connect</P> Wed, 07 Aug 2024 00:44:17 GMT https://helpforum.sky.com/t5/Sky-Stream/My-remote-doesn-t-connect/m-p/4712897#M30225 Ripa 2024-08-07T00:44:17Z https://helpforum.sky.com/t5/Sky-Stream/My-remote-doesn-t-connect/m-p/4712949#M30231 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4144620">@Ripa</a>&nbsp;</P><P>&nbsp;</P><P>As we are fellow customers we are going to need more information. Is this the first time younare trying to set you puck up? Has it been working previously? Is the backlight on the remote lighting up?</P><P>&nbsp;</P><P>What troubleshooting have you already tried as per Sky's advice here: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank" rel="noopener">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 07 Aug 2024 06:27:24 GMT https://helpforum.sky.com/t5/Sky-Stream/My-remote-doesn-t-connect/m-p/4712949#M30231 mikealanr 2024-08-07T06:27:24Z