Re: Tv not loading any programmes, recorded or live

Tomb24 — Tue, 06 Aug 2024 20:51:49 GMT

My sky puck hasn't been loading any programmes all evening. Couldn't load the Olympics on BBC either via iPlayer or the "live channels" and can't load House of athe Dragon. AppleTV, Amazon Prime, Netflix and Disney+ all seem to be working.

Re: Tv not loading any programmes, recorded or live

MarkGoldsmith — Tue, 06 Aug 2024 21:35:47 GMT

Have you tried rebooting it?

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

topic Re: Tv not loading any programmes, recorded or live in Sky Stream

Re: Tv not loading any programmes, recorded or live

Re: Tv not loading any programmes, recorded or live