topic Re: not able to watch series in Sky Stream

not able to watch series

martin77 — Mon, 05 Aug 2024 11:25:15 GMT

i watched house of the dragon using a sky puck and streaming

i save to my playlist

i have gone back in to watch the series again and when i select and episode it returns me to the playlist

Re: not able to watch series

mikealanr — Mon, 05 Aug 2024 13:58:07 GMT

Try powering off at the mains for a few minutes in the first instance. Your not the first person to report this, however IIRC from the other thread they did a full reset of the puck.

MikeAlanR

Re: not able to watch series

Bill051 — Mon, 05 Aug 2024 15:27:55 GMT

Aren't all the episodes available just by searching. No need to set a play list

Re: not able to watch series

martin77 — Mon, 05 Aug 2024 16:43:37 GMT

i've tried 2 puck resets and his did not help

what did work was watching one episode, fast forwarding to the end. the next episode played fine.

so not ideal but got around the issue

would like to know why i can't play individual episodes from the saved playlist though.

Re: not able to watch series

mikealanr — Mon, 05 Aug 2024 18:41:43 GMT

Hi @martin77

It may be worth emailing sky's viewer relations team (we are fellow subscribers here on the forum). They can be reached on viewerR@sky.uk. if you provide them with details of the issue they will work with relevant teams to investigate.

MikeAlanR