https://helpforum.sky.com/t5/Sky-Stream/My-sky-is-frozen/m-p/4710993#M30089 <P>My sky is frozen. I have disconnected puck and also disconnected sky box left it for 5 mins. Reconnected all the sky menu comes up but when I try to get a programme just says programme loading but nothing happens. Been trying for the last hour to get this up and running&nbsp;</P> Sun, 04 Aug 2024 16:02:07 GMT DiL19 2024-08-04T16:02:07Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-is-frozen/m-p/4710993#M30089 <P>My sky is frozen. I have disconnected puck and also disconnected sky box left it for 5 mins. Reconnected all the sky menu comes up but when I try to get a programme just says programme loading but nothing happens. Been trying for the last hour to get this up and running&nbsp;</P> Sun, 04 Aug 2024 16:02:07 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-is-frozen/m-p/4710993#M30089 DiL19 2024-08-04T16:02:07Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-is-frozen/m-p/4711008#M30094 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4142564">@DiL19</a>&nbsp;</P><P>&nbsp;</P><P>Is this a new set up or has it been working previously? Try resetting the network connection and rejoining your puck to your broadband.&nbsp;</P><P>&nbsp;</P><P>See: <A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></P><P>&nbsp;</P><P>Also who is your ISP? Does your internet meets th minimum speed requirements of 25Mbps for HD and 30Mbps for UHD?</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 04 Aug 2024 16:12:13 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-is-frozen/m-p/4711008#M30094 mikealanr 2024-08-04T16:12:13Z