topic Re: Sky puck recording mode issues in Sky Stream

Sky puck recording mode issues

CinderKona — Sat, 03 Aug 2024 08:51:55 GMT

Hello,

Last night I saved 8 out of 10 cats to a playlist but on playback it stuttered and froze so badly I had to watch on catch-up via my Roku stick. Of course with ads this time.

Were issues last night?

Thanks.

Re: Sky puck recording mode issues

MarkGoldsmith — Sat, 03 Aug 2024 09:42:06 GMT

@CinderKona wrote:
Hello,
Last night I saved 8 out of 10 cats to a playlist but on playback it stuttered and froze so badly I had to watch on catch-up via my Roku stick. Of course with ads this time.
Were issues last night?
Thanks.

Did it play via the Channel 4 app or did it play via a cloud recording?

Re: Sky puck recording mode issues

CinderKona — Sat, 03 Aug 2024 09:50:15 GMT

It never plays via the recording, it always opens the Channel 4 app. Is there a setting I'm missing?

Re: Sky puck recording mode issues

MarkGoldsmith — Sat, 03 Aug 2024 10:04:27 GMT

@CinderKona wrote:
It never plays via the recording, it always opens the Channel 4 app. Is there a setting I'm missing?

No - its just some shows will cloud record whilst others won't have are always linked to the on-demand verson on the various app.

If its still doing it now, you could try rebooting your puck to see if it helps ( and eliminate a local puck related issue ).

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

Re: Sky puck recording mode issues

CinderKona — Sat, 03 Aug 2024 10:41:30 GMT

Thanks, I reboot it every day as it loses sound.

To be honest it's the worst recording device I've ever had.