topic Re: Not loading any channels says technical fault in Sky Stream

Not loading any channels says technical fault

Hemmo24 — Thu, 01 Aug 2024 17:06:34 GMT

Done and reset, powered it on and off and still can't load any channels.

Just get. Black screen.

Your My Sky app says nothing wrong when there is?

Re: Not loading any channels says technical fault

GD1 — Thu, 01 Aug 2024 17:09:27 GMT

@Hemmo24 If you're referring to Sky Stream puck I would suggest wifi is the most likely issue, have you tried ethernet from the stream ouck to your router?

Re: Not loading any channels says technical fault

Hemmo24 — Thu, 01 Aug 2024 17:14:06 GMT

Internet is fine, iPlayer, netflix and discovery+ apps work fine via the puck.

Just got no live channels to watch normal TV.

Missing The Simpson

Re: Not loading any channels says technical fault

GD1 — Thu, 01 Aug 2024 17:17:58 GMT

@Hemmo24 If you have netflix on the puck open it and go to get hlp, run the speed test, although iPlayer netflix etc can run on much lower speeds your TV channels need at least 25mbps for HD & 30mbps for UHD

What does the netflix speedtest show?

Re: Not loading any channels says technical fault

MarkGoldsmith — Thu, 01 Aug 2024 20:17:20 GMT

@Hemmo24 wrote:
Internet is fine, iPlayer, netflix and discovery+ apps work fine via the puck.

Just got no live channels to watch normal TV.

Missing The Simpson

Live channels typically seem to require a slightly stronger Wifi signal and more bandwidth to work compared with the apps, so as suggested by @GD1 your Wifi signal could still be the problem.

Re: Not loading any channels says technical fault

Hemmo24 — Thu, 01 Aug 2024 22:21:53 GMT

It's sky WiFi running at 109mbps on speed test.

Re: Not loading any channels says technical fault

Exiled-in-HH — Fri, 02 Aug 2024 07:25:59 GMT

What is the speed on the Netflix Network check on the Puck?

Re: Not loading any channels says technical fault

MarkGoldsmith — Fri, 02 Aug 2024 07:30:51 GMT

@Hemmo24 wrote:
It's sky WiFi running at 109mbps on speed test.

Also worth noting that internet speed is only part of it, the strength and stability of the WiFi signal is key for the sky streaming platform as it requires a strong and stable connection to work as intended.

Re: Not loading any channels says technical fault

Exiled-in-HH — Fri, 02 Aug 2024 07:36:29 GMT

You can get an idea of whether that is an issue by running a high bit rate UHD demo on YouTube in nerd stats mode for 10 mins on the Puck😉