I am unable to load tv programmes through my sky puk

Sue10155 — Tue, 30 Jul 2024 20:36:00 GMT

When I select a channel to watch I get. Message saying programme loading then screen just returns to home page. I am u able to load any tv programmes on any channel

Re: I am unable to load tv programmes through my sky puk

MarkGoldsmith — Wed, 31 Jul 2024 10:22:29 GMT

First thing to try is a reboot:

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

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I am unable to load tv programmes through my sky puk

Re: I am unable to load tv programmes through my sky puk