topic Re: Blue screen - Please wait in Sky Stream

Blue screen - Please wait

Super+Anthony — Sat, 13 Jul 2024 08:07:32 GMT

Hi all, is the please wait on the blue screen supposed to happen the first time you turn on each day? I have spoken to Hyperoptic who are my broadband provider, and they have said they have fixed all the issues, particularly this one, and they have updated Sky. I did a factory reset yesterday as advised by HO and spoke to sky about it as well. It's still happening. My broadband speeds are perfectly fine and around 500Mbps

Please wait - blue screen

Super+Anthony — Sun, 26 May 2024 07:55:10 GMT

Hi all

Love stream - an upgrade from Sky q.

Quick question, every time I open up stream for the first time each day, I keep getting blue screen saying please wait

Sky have been very helpful and told me this shouldn't happen. Does anyone else get this?

Re: Please wait - blue screen

MarkGoldsmith — Sun, 26 May 2024 08:19:43 GMT

Hi @Super+Anthony it's worth checking that networked standby more is set to ON and overnight power saving mode is set to OFF in the settings.

The puck can take a few minutes to wake up after it's been in standby and for successfully connect to the internet. Having the settings set this way should significantly speed that up, I know it worked for me.

Re: Please wait - blue screen

Super+Anthony — Sun, 26 May 2024 08:46:51 GMT

I do have it on those settings, thank you @MarkGoldsmith

Sky are being very helpful and looking into the issue. It can take around 10 mins to clear the screen and get to the home menu. Hopefully they can fix it

Re: Please wait - blue screen

lettice — Sun, 26 May 2024 09:17:20 GMT

@Super+Anthony wrote:
I do have it on those settings, thank you @MarkGoldsmith
Sky are being very helpful and looking into the issue. It can take around 10 mins to clear the screen and get to the home menu. Hopefully they can fix it

Ten minutes sounds a long to me for it to connect up from standby.
Are you seeing the not connected logo on screen, where for a brief time its not finding your internet connection or just the words 'please wait' ?

Not seen this on either of my pucks in the three months I have had it. One puck is on ethernet, the main lounge one on wifi.
I do have the network standby set to ON and overnight standby OFF.

Might be worth doing a power reset of the puck, leaving off power for about 30 seconds.
Its seen as a good ploy to do this once a week for each puck, just to reset any cache etc.

I tend to do this once a week power reset for all my similar devices, like Smart TVs Chromecast, Roku etc.

Re: Please wait - blue screen

Super+Anthony — Sun, 26 May 2024 10:40:53 GMT

Thanks @lettice i have done all that. Don't worry, will just wait to hear back from Sky. It's just saying please wait bottom left corner

Re: Please wait - blue screen

MarkGoldsmith — Sun, 26 May 2024 11:19:00 GMT

@Super+Anthony if you press the home button when the "please wait" message is shown is that forcing it to then load the Home Screen?

I've seen this in the past (rarely) and when I press the home button again it all loads as expected.

Hopefully Sky can get to the bottom of it for you, or at least send a replacement puck and see if that helps.

Re: Please wait - blue screen

Super+Anthony — Sun, 26 May 2024 11:23:04 GMT

No nothing happens and it only happens like this the first time I start it in the day. I love stream though, better than Q

I have emailed Sky and have spoken to them on this and they been very helpful. I hope they can send me a new one

Re: Please wait - blue screen

Super+Anthony — Sun, 26 May 2024 15:36:24 GMT

@MarkGoldsmith I spoke to a helpful individual and even though it's happened daily, I need to monitor it for another week. It was mentioned that everything is running properly!!

Re: Please wait - blue screen

Super+Anthony — Mon, 27 May 2024 14:38:36 GMT

@MarkGoldsmith Thank you for the advice. Yes that worked this morning. As you mentioned I just pressed the home button twice. But is this not good for the system if it's trying to do an update or something?

Re: Blue screen - Please wait

GD1 — Sat, 13 Jul 2024 08:25:26 GMT

@Super+Anthony Your post has been moved to Sky Stream, as you posted in that section previously, the What's on forum isn;t the correct place for this type of query.

Have you checked the settings on the puck menu?

Settings --> Startup and standby --> Networked standby mod = On

Overnight power saving = Off

Re: Blue screen - Please wait

nolte — Sat, 13 Jul 2024 08:09:46 GMT

Are you on sky glass?

If not, what system are you on?

Re: Blue screen - Please wait

Super+Anthony — Sat, 13 Jul 2024 08:49:02 GMT

Oh sorry I thought I had it put it on stream, my apologies. @GD1 Yes it is on that settings on my Sky stream, thank you for the suggestion

Re: Blue screen - Please wait

GD1 — Sat, 13 Jul 2024 09:07:24 GMT

@Super+Anthony How is the puck connecting to the router/hub?

Re: Blue screen - Please wait

Exiled-in-HH — Sat, 13 Jul 2024 09:45:57 GMT

@Super+Anthony wrote:
Hi all, is the please wait on the blue screen supposed to happen the first time you turn on each day? I have spoken to Hyperoptic who are my broadband provider, and they have said they have fixed all the issues, particularly this one, and they have updated Sky. I did a factory reset yesterday as advised by HO and spoke to sky about it as well. It's still happening. My broadband speeds are perfectly fine and around 500Mbps

That should not happen on WiFi or Ethernet connection to the router😉

Re: Blue screen - Please wait

Super+Anthony — Sat, 13 Jul 2024 10:25:42 GMT

@Exiled-in-HH I agree and that is what I was told by Hyperoptic.

@GD1 WiFi, but it happens on both. Hyperoptic have said they have updated so surely this is now an issue with Sky?

Sky stream is such a great product but just a little frustrating that I am still having issues, like many others. Also what is happening is when watching iPlayer, it often shuts down during a program and then the stream puck restarts. Also had freezing on UHD sky sports main event in the last week

Thank you both for your help

Re: Blue screen - Please wait

Exiled-in-HH — Sat, 13 Jul 2024 10:27:29 GMT

You will have to report the issue to Sky for their comment😉

Re: Blue screen - Please wait

GD1 — Sat, 13 Jul 2024 10:28:44 GMT

@Super+Anthony We can escalate your post to the Community Mesaging team as we've tried averything here. Would you like this to be done?

Re: Blue screen - Please wait

Super+Anthony — Sat, 13 Jul 2024 10:47:16 GMT

Hi @GD1 i have spoken to Sky and they have said there is nothing they can do apparently. They have been very helpful. I have got a call with HO Monday, so what I will do, I will see what they say, and then come back to you. Is this ok?

Thank you for your help, it's much appreciated

Re: Blue screen - Please wait

GD1 — Sat, 13 Jul 2024 10:47:49 GMT

@Super+Anthony Not a problem, if you just post a new reply in this thread we'll be able to raise the escalation.