Technical fault with channel please wait for programme to load

Ant181 — Mon, 29 Jul 2024 21:13:09 GMT

Keeps happening usually on sky sports news

Getting fed up with paying a premium and it not working. Really wish I kept the dish

I am hardwired in to the router also

Any help sky? Not impressed

Re: Technical fault with channel please wait for programme to load

mikealanr — Mon, 29 Jul 2024 21:46:50 GMT

Your not talking to Sky. This is a customer helps customer forum. You say you have connected via ethernet, however have you turned off WiFi in the settings? If not your puck will still try to connect via WiFi.

Also what is your internet speed? Does it meet the minimum of 25Mbps for HD and 30Mbps for UHD?

If you wish to report to the issue to Sky you can do so by dialling 150 from a Sky landline or mobile or via the 0333 number under need more help on this page: https://www.sky.com/help/home

The forum software doesn't allow us to post numbers.

MikeAlanR

topic Technical fault with channel please wait for programme to load in Sky Stream

Technical fault with channel please wait for programme to load

Re: Technical fault with channel please wait for programme to load