topic Re: Ordered sky stream recieved 2 pucks in Sky Stream

Ordered sky stream recieved 2 pucks

Staceyf04 — Mon, 29 Jul 2024 10:56:38 GMT

Ive ordered sky stream only ordered 1 puck but recieved 2 really confused

Re: Ordered sky stream recieved 2 pucks

Mister_Dalek — Mon, 29 Jul 2024 11:17:14 GMT

@Staceyf04 wrote:
Ive ordered sky stream only ordered 1 puck but recieved 2 really confused

You'd better ring Sky and check exactly what you ordered, including the TV package. Did you order the Whole Home subscription?

Re: Ordered sky stream recieved 2 pucks

Staceyf04 — Mon, 29 Jul 2024 12:34:07 GMT

No i just ordered the sky stream £22 monthly

Re: Ordered sky stream recieved 2 pucks

Mister_Dalek — Mon, 29 Jul 2024 13:23:18 GMT

@Staceyf04 wrote:
No i just ordered the sky stream £22 monthly

Check your Sky account online and see if it lists you having 2 pucks. If it doesn't then it's clearly an error on Sky's part. Only one of the pucks will function without the Whole Home subscription so if you can check your account online and see the serial number of the puck you have been allocated you should be able to go ahead and activate it and use it as normal. The other puck should be returned to Sky because if you do anything else with it (such as sell it) and Sky ask for it back at any point then you will be liable to pay for it.

If you're in any doubt, just give Sky a ring and they will hopefully be able to sort it out for you as it definitely sounds like the error is on their part.