topic No sky for 27days in Sky Stream

No sky for 27days

brian102 — Thu, 25 Jul 2024 15:38:26 GMT

I am currently on day 27 of having no sky. This is due to sky delivering my pucks wrongly alocatted. Because of their issue they dont seem to be trying to fix my lack of sky until they sort what went wrong. Its an easy fix but after numerous calls to various departments i am no further forward. Getting very frustrated now especially after being charged twice. Any ideas how to resolve this?

Re: No sky for 27days

GD1 — Thu, 25 Jul 2024 15:54:18 GMT

@brian102 If it were an easy fix as you seem to think do you not think it would be resolved by now? in any case you'd need to chase Sky up on this.

Re: No sky for 27days

brian102 — Thu, 25 Jul 2024 18:23:15 GMT

If I was a new customer I could have new equipment tomorrow so why does it take 4 weeks to change these?

Re: No sky for 27days

Exiled-in-HH — Thu, 25 Jul 2024 18:26:12 GMT

Submit a formal complaint there is a link at the bottom of this page☹️

Re: No sky for 27days

brian102 — Thu, 25 Jul 2024 18:28:24 GMT

Thanks but I already have around 2 weeks ago and haven't heard anything since

Re: No sky for 27days

Exiled-in-HH — Thu, 25 Jul 2024 18:33:33 GMT

We'll customers can't help you ☹️

Other than suggesting submit more formal complaints🤔