Skystream Home Button changing sound settings

emcpeter1 — Thu, 25 Jul 2024 13:28:59 GMT

Not sure the title is correct. This is my issues:

I have a new Samsung QE55 S90 with a HW-Q600C Sound bar and they work fine with Sky. The problem is, if I press the Sky Remote Home Button (taking me to the main Sky menu) I lose all sound. If I then click to carrying on watching Sky, there is no sound. I have filter through the Samsung sound settings to take it back to TV Speakers, and then go to Sound Bar and it works fine again.

I have tried every conceivable connection setup, on both the Sky Settings menu plus and TV and Soundbar settings.

The weird thing is, if I turn off the Sky puck at the socket and then switch it on again, I have no issues - press the home button and it has no effect on the sound, and it will be fine all day. But then I try the next day and I lose the sound as soon as I press the Home Button.

Because this is corrected each time I restart the Sky Puck, I assume this must be a SKy issue, rather than a Sumsung issue.

Any ideas on how to permantly fix this?

Re: Skystream Home Button changing sound settings

emcpeter1 — Sat, 27 Jul 2024 08:28:37 GMT

I've found the solution! Go SkySetttjngs (bottom of home page), then Start up and Standby, turn HDMI control to OFF. Works fine now.

topic Skystream Home Button changing sound settings in Sky Stream

Skystream Home Button changing sound settings

Re: Skystream Home Button changing sound settings