topic Re: 2nd puck not connecting error on screen in Sky Stream

2nd puck not connecting error on screen

CDryden — Wed, 24 Jul 2024 21:16:22 GMT

The screen says

sorry because of a technical issue you're currently experiencing a limited service. Please be assured thaff to we're working hard to fix the problem

its been like that since everything was installed yesterday

this is the bedroom puck, the main one in living room is working fine

don't know what to do ?

Re: 2nd puck not connecting error on screen

mikealanr — Wed, 24 Jul 2024 22:04:27 GMT

Hi @CDryden

Unlike Q there isn't a main puck and secondary puck. Each device connects to your router / wifi. In the first instance try powering off at the mains for a few minutes. If this doesn't work, try swapping your pucks over and see if there are issues in the location.

Failing this we will need some more info like who is your ISP, what's the strength like where you are having issues etc.

MikeAlanR

Re: 2nd puck not connecting error on screen

Exiled-in-HH — Thu, 25 Jul 2024 06:55:37 GMT

@CDryden wrote:
The screen says
sorry because of a technical issue you're currently experiencing a limited service. Please be assured thaff to we're working hard to fix the problem

its been like that since everything was installed yesterday

this is the bedroom puck, the main one in living room is working fine

don't know what to do ?

Do Sky even know there is an issue with an individual puck🤔

This is just a misleading error message?