https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701605#M29465 <P>You'll have to phone Sky CSs to request a credit<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Wed, 24 Jul 2024 20:14:30 GMT Exiled-in-HH 2024-07-24T20:14:30Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701399#M29458 <P>This has been going on for a few months now.</P><P>The sky puck in the living room will suddenly freeze, then keeps repeating its last few of seconds about twenty times before switching itself off. this happens about 5 times a day on any channel.</P><P>I've ran a network check through netflix and it was 71 mps, so broardband speed ok.</P><P>Wish I was back with Virgin!</P><P>&nbsp;</P> Wed, 24 Jul 2024 17:03:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701399#M29458 Cr55 2024-07-24T17:03:06Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701511#M29463 <P>Same here.&nbsp; I am looking for a credit as the service is unacceptable</P> Wed, 24 Jul 2024 18:45:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701511#M29463 nigelw 2024-07-24T18:45:21Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701605#M29465 <P>You'll have to phone Sky CSs to request a credit<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Wed, 24 Jul 2024 20:14:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701605#M29465 Exiled-in-HH 2024-07-24T20:14:30Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701620#M29468 <P>Also you would have needed to phone Sky and allow them to resolve the issue before they are likely to offer any sort of credit.</P> Wed, 24 Jul 2024 20:35:39 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-freezes/m-p/4701620#M29468 MarkGoldsmith 2024-07-24T20:35:39Z